:not(:first-child)]:before:px-2 [&>:not(:first-child)]:before:text-[var(--client-font-color)] [&>:not(:first-child)]:before:content-['] [&>:nth-child(3)]:text-[var(--client-primary-color)] [&>a>span]:hover:underline">CareerJob searchOperations Manager-Service/Repair (Boston)
Operations Manager-Service/Repair (Boston)
TK Elevator Corporation - Boston, Massachusetts, United States
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TK Elevator is currently seeking an experienced Operations Manager- Service/Repair located in Boston, MA.
Responsible for successfully managing all service and repair operations to ensure that the department functions profitably and exceeds the annual budgetary plan.
ESSENTIAL JOB FUNCTIONS:
Supervises superintendents and employees by providing direction and training, and communicating company policies, procedures and objectives. Includes hiring, and supervising performance management and progressive discipline.
Administers company safety program. Includes performing safety audits on a weekly basis and stressing the importance of safety to all employees.
Visits job sites and performs quality audits to ensure that repairs are being completed efficiently and in a cost effective manner. Expectation is for a manager to spend four hours a day in the field working with technicians and meeting with customers.
Uses accounting reports and Map Point to review route management and callbacks. Includes making necessary changes to improve profitability.
Provides technical input to sales staff on the scope of work and materials needed to bid repair work. Includes calculating labor and material costs.
Monitors the three callbacks in 30 days program and take a lead in keeping cancellations under 3%.
Works with Branch Manager and service and repair Sales Managers to address customers' needs. Communicates daily with customers that have down cars.
Maintains up-to-date knowledge of all federal, state and local elevator industry code requirements.
Maintains strong familiarity of company products by attending company training classes, and reviewing factory equipment updates and supplier goods. Includes working with regional field trainers.
Administer parts program for contract service and repair to meet budget expectations and customer satisfaction.
Performs other duties as may be assigned.
EDUCATION & EXPERIENCE:
Bachelors degree (only to be substituted with extensive industry and management experience); or two years experience managing on a branch departmental level; or an equivalent combination of education and experience
Requires a valid driver's license and a satisfactory Motor Vehicles Report.
Thorough knowledge of the elevator industry and general management methods within the elevator industry
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables
What makes us special
At TK Elevator, we offer more than just a role, we offer a place to grow, thrive, and make an impact.
Salary range: $156,000- $200,000. The role offers a car allowance or company vehicle, fuel card, and annual incentive program. Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered:
Additional benefits include:
Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.
TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, and veteran status or any other protected status required by applicable law.
Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to email us directly at ElevatorJobs.ams@tkelevator.com or call 1-844-427-5461.
Important note:
TK Elevator is committed to a prejudice-free and diverse working environment with equal opportunities. We welcome applications from everyone we continously work towards an inclusive and barrier-free reality. Please do reach out to us and we will work on individual solutions tailored to you.
TKE - Move Beyond
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Job details
Posting date:2026/06/29Experience level:ManagementContract limitation:Permanent, Full TimeWork Modality:On SiteJob family:OtherJob number:456
Application deadline: as long as the job is listed on our career page, we are looking for suitable candidates (all genders welcome). We are looking forward to receiving your application.
Unsolicited Submissions from Recruitment Agencies and Third Parties
TK Elevator does not accept candidate submissions, applications, or profiles from recruitment agencies, search firms, or other third parties unless a written agreement has been executed in advance by an authorized representative of TK Elevator.
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