Operations Manager

Summary This position is responsible for Caravan Facilities Management's operating strategy and account development at the client location, knows the client's operating profile, current and potential service requirements, and alternatives for creative service applications, labor utilization and application of new technologies. Determines the resource levels required by the site and secures client authorization for adjustments to the services, staffing, equipment and material contracts. The Operations Manager maintains close communication with key senior managers at the plant, as well as Caravan Facility's Management direct reporting lines.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Learn customer's safety requirements and ensure that all Caravan Facilities Management staff and subcontractors are trained in and fully comply with customer's and Caravan Facilities Management safety policies and procedures.
• Review all safety incident reports and corrective actions to prevent future recurrence. During site visit, observe safety practices and conduct monthly safety briefing for all site managers & supervisors.
• Compile the Site Operating Plan (tasks, frequencies, staffing, methods, material & equipment) to comply with the contract, satisfy customer expectations and ensure worker safety.
• Identify opportunities for improved processes and technologies, customer coordination, material delivery and use, staffing efficiencies and cost reduction.
• Identify operations and maintenance practices to improve efficiency and performance and reduce costs.
• Adjust operations to respond to customer concerns and suggestions.
• During the sales and mobilization phase, evaluate resource and staffing requirements and provide input to sales for pricing structure.
• Provide site manager with hiring guidelines, participate in employment interviews and approve site manager's recommendations.
• Review site manager's compliance with new employee processing for human resources, payroll, initial safety and operational training.
• Review site manager's training schedules.
• Review all disciplinary actions by the site manager and confirm proper documentation before terminating any employee.
• Similarly, oversee service and material procurement, subcontracts and contract administration and payment.
• Ensure that all corporate procedures for purchasing, customer invoicing and collection, contractor invoice approval and processing are met.
• Confirm site's plan for material, tools and equipment specifications, inventory levels, training and delivery programs.
• Review flat rate billing programs and coordinate invoice approval and billing procedures to expedite timely payment by customer for material items.
• Drive suppliers to promote new technologies to improve performance and reduce costs.
• Identify client's senior managers and encourage feedback on performance.
• Resolve any major complaint or problem immediately and ensure root cause corrections are implemented.
• Identify new business opportunities for projects, contract staffing, and new services.
• Advise sales of general background on customer operations, plans, and personnel.
• Notify sales of opportunities for new programs/services, introduce appropriate contacts and support proposal and closing process as requested by sales.
• Develop proposal (short form) for project work and review with sales before submitting. Secure acceptance by client.