Job Description
Insight Global is seeking an experienced Operations Manager to support the Professional Services organization of a leading Identity and Access Management software company. This role is ideal for a strategic operator who thrives in complex, cross-functional environments and enjoys building structure, governance, and operating rigor at scale.
The Operations Manager will serve as a key driver of delivery excellence across Professional Services, owning governance frameworks, PMO standards, workforce utilization processes, partner oversight, and operational transformation initiatives. This individual will influence senior stakeholders across delivery, operations, finance, and leadership teams to improve organizational effectiveness without direct people management responsibilities.
This position will pay between $38-45/hr.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
Skills and Requirements
8+ years of experience in one or more of the following:
Professional Services Operations
Delivery Operations
PMO
Consulting Operations
Revenue Operations
Services Delivery Operations
Experience designing and implementing governance frameworks, operating models, and business review cadences.
Proven ability to influence senior leadership and drive change across cross-functional organizations.
Strong experience improving operational rigor, accountability, and process compliance.
Demonstrated success leading process redesign and organizational change initiatives.
Strong analytical and business operations background with the ability to translate data into action.
Experience working with enterprise operational platforms such as Salesforce, Kantata, ERP systems, PSA platforms, or similar tools.
Excellent communication, stakeholder management, and escalation management skills. Experience supporting SaaS, software, cybersecurity, consulting, or professional services organizations.
Background managing blended delivery models including internal resources, subcontractors, and consulting partners.
Experience with AI-enabled productivity tools, automation initiatives, copilots, agents, or workflow optimization solutions.
Strong understanding of professional services financial metrics including utilization, project health, and workforce planning.
We are a staffing agency helping individuals find jobs and employers fill open positions.
Based in Atlanta, Insight Global is a premier provider of employment and staffing solutions to Fortune 1000 customers across the United States and Canada. We provide long-term contract, short-term contract, temporary-to-permanent, direct placement, and enhanced staffing services. Insight Global specializes in placing contract job seekers into Information Technology, Accounting and Finance, Engineering (non-IT), and Government jobs.
Since our inception in 2001, we have experienced unprecedented growth within our industry, rapidly expanding from an Atlanta-based start-up to one of the most successful staffing firms in America.
Our core staffing services are the backbone upon which Insight Global was founded and have driven our success. We cater our delivery approach and recruiting efforts to meet each client’s unique demands, ensuring that we deliver both maximum client value and the differentiated Insight Global experience.