Operations Manager

• Right across infrastructure, there's a requirement to not only maintain, but also renew and reimagine. Whatever stage you're at in your career; with us you'll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working?

At M Group Telecom, we're enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future.

We deliver full network cycle services for fixed, private and mobile operators.

This role will be within our Fixed networks team, you'll join our people who support providing turnkey solutions for the surveying, designing, building and commissioning new networks, while supporting the repair, maintenance and operation of existing networks.

Want to come and be a part of it?

What will you be doing?

An operations Manager role is available within the Telecoms Division at M Group Ltd. This position plays a key part in the safe and effective delivery of telecoms services. A strong focus is placed on people, performance, and long-term value.

Service and contract delivery will be overseen to agreed standards. Cost, time, quality, and safety expectations will be met through careful planning and control. Contract performance will be reviewed and improved where needed. Risk to delivery and margin will be identified early and managed in a controlled way.

High health and safety standards will be maintained at all times. Site inspections will be carried out on a regular basis. Safe ways of working will be checked and reinforced. Issues will be addressed quickly and lessons will be shared.

Positive relationships with suppliers and Local Authorities will be built and maintained. A fair and open approach will be applied at all times. Long-term partnerships will be supported to enable stable delivery.

Contract measures will be met in line with agreed targets. Service levels will be tracked, and potential issues will be addressed early. Full compliance with contract terms will be maintained.

Clear updates will be provided to managers and clients. Progress, risks, and actions will be shared in a clear and simple way. Guidance will be provided on delivery methods, and multi-skilled teams will be supported to meet shared goals.

This role offers the chance to contribute to a well-established telecoms business, with support and development provided within M Group Ltd.

What you'll bring;

Clear and confident communication skills will be brought to the role. Information will be shared in a calm and simple way. A positive leadership style will be shown at all times.

Experience of leading teams will be demonstrated. People will be supported, motivated, and developed to perform well. A strong team culture will be encouraged through consistency and fairness.

A solid background in contract delivery will be expected. Good knowledge of utility works will be shown, with a clear understanding of reinstatement and highway co-ordination. Work will be planned to minimise disruption and meet local requirements.

Flexibility will be required to meet business needs. Travel to sites will be accepted when needed. Working outside normal hours will be supported where this is required for delivery.

Strong organisation skills will be evident. Tasks will be prioritised in a busy environment. Pressure will be handled in a controlled and professional manner.

What's in it for you?

We offer a range of benefits designed to support your life in and out of work, some of which include.

• Matched or contributory pension scheme
• Online GP service, 24 hours a day, 365 days a year
• Employee assistance programme
• My Rewards portal, access to 1000's of retail discounts
• Life assurance
• Cycle to work, salary finance and give as you earn schemes
• Enhanced maternity, paternity leave and adoption leave
• Reward and recognition scheme

In addition, this role offers;

• Company car and fuel card with a range of EV and hybrid vehicles to choose from
• Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
• Private health care and health care cash plan for you
• Discretionary bonus scheme
• 25 days annual leave plus bank holidays
• Recommend a friend - get rewarded for introducing people to us!

About us

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We're one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

• We're responsible and go further for our people, clients, communities and the planet
• We're open and seek new and better ways of exceeding expectations
• We're together and as one team; the whole is greater than the sum of the parts
• We're ambitious and embrace opportunity, to lead essential infrastructure services for life

Whether you're a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.

It's an exceptional time to be a part of M Group.

Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.

For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.

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