Coaching, Communication Skills, Continuous Improvement, Customer Relations, Customer Satisfaction, Customer Support/Service, Dental Insurance, Leadership, Maintenance - Plumbing, Microsoft Office, Multitasking, On Site Support, Operations Management, Performance Analysis, Performance Metrics, Plumbing, Regulations, Team Lead/Manager, Vision Plan
LOCATION
Elkhart, Indiana
POSTED
6 days ago
Overview:
Legacy Heating & Air proudly serves Elkhart, Indiana and the surrounding communities, providing dependable home service solutions built on honesty, quality workmanship, and long‑term customer relationships. As Legacy continues to expand its plumbing division across Northern Indiana, we are seeking a strong, people‑focused Operations Manager to lead, develop, and grow a high‑performing plumbing team in the Elkhart market.
If you’re a hands‑on leader who enjoys coaching technicians, building teams, and driving operational excellence while maintaining exceptional customer care, this role offers the opportunity to make a major impact within a respected local company.
Key Responsibilities
Recruit, hire, train, and develop plumbers and plumbing technicians to support department growth
Manage day‑to‑day plumbing operations with a focus on efficiency, quality workmanship, and customer satisfaction
Partner with dispatch to optimize scheduling and technician productivity
Establish clear daily expectations and motivate the team through consistent, visible leadership
Implement performance standards, accountability systems, and ongoing coaching
Ensure exceptional service across plumbing diagnostics, repairs, installations, and water heater replacements
Uphold Legacy Heating & Air’s values, service standards, and customer‑education culture
Track performance metrics and continuously improve departmental results
What You Bring
Proven experience leading a plumbing team or managing a plumbing department is preferred; however, we welcome strong leaders with demonstrated success in operational or field service leadership roles
A track record of developing technicians and building strong, engaged teams
Inspirational leadership style with excellent communication and coaching skills
A customer‑focused mindset with high standards for professionalism and craftsmanship
Ability to manage multiple priorities in a fast‑paced service environment
Proficiency with Microsoft Office; ServiceTitan experience is a plus
Knowledge of Indiana plumbing codes and regulations preferred
What We Offer
Competitive compensation with total projected earnings of $95,000–$120,000 (salary + bonus)
Company vehicle and covered business travel expenses
Health, Dental, and Vision insurance options
401(k) retirement plan
Paid life insurance
Ongoing technical and leadership development
Clear career growth opportunities within a stable, growing organization
A supportive, family‑oriented workplace rooted in integrity and trust
Legacy Heating & Air is an Equal Opportunity Employer.
Posted Min Pay Rate:
USD $80,000.00/Yr.
Posted Max Pay Rate:
USD $120,000.00/Yr.