Sign upLog in
Jobs in Plano, TX

Operations Manager

Aditi Consulting

Plano, TX

Apply
JOB DETAILS
SALARY
$46–$49 Per Hour
SKILLS
Analysis Skills, Artificial Intelligence (AI), Automotive Automation, Business Administration, Business Analysis, Call Centers, Communication Skills, Consulting, Cross-Functional, Customer Escalations, Customer Experience, Customer Relations, Health Plan Membership, Hospital, Improvement Metrics, Insurance, Leadership, Lean Manufacturing, Lean Six Sigma, Messaging Technology, Mobile Devices, Operational Strategy, Operations Management, Operations Processes, Performance Metrics, Problem Solving Skills, Process Development, Process Improvement, Purchasing/Procurement, Reimbursement, Short Messaging Service (SMS), Speech Technology, State Laws and Regulations, Strategic Planning, Team Lead/Manager, Telephony, Training Program, Training/Teaching, Vendor/Supplier Management
LOCATION
Plano, TX
POSTED
7 days ago
Payrate: $46.00 - $49.00/hr.
 
Summary:
The Operations Manager will lead initiatives to enhance customer experience and streamline operational processes within the Care+ team of the MX organization. This role will focus on identifying inefficiencies, implementing process improvements, and ensuring seamless customer interactions across all touchpoints.
This role is a vendor and customer-facing role and requires problem-solving and strong communication skills.
 
Responsibilities:
  • Develop and execute strategies to improve customer experience metrics and optimize operational efficiency
  • Leverage NPS results, Medallia survey data and KPI results to provide actionable insights and drive process improvements
  • Collaborate with cross-functional teams to ensure alignment on customer experience goals and operational objectives
  • Analyze and document current processes, identify bottlenecks, and implement solutions to optimize workflows
  • Case-manage customer escalations
  • Act as main point of contact for Call Center BPO and Third-Party Administrator
  • Lead training and development programs to enhance team capabilities in customer experience and process improvement
 
Minimum Qualifications:
  • Bachelor's degree in Business Administration, Operations Management, or a related field.
  • 5 years of experience in operations management or a related role.
  • Proven track record of improving customer experience and operational processes.
  • Strong analytical skills with the ability to interpret data and make data-driven decisions.
  • Excellent communication and leadership skills.
 
Preferred Qualifications:
  • Experience in the mobile device protection industry.
  • Familiarity with process improvement methodologies such as Lean or Six Sigma.
  • Experience managing cross-functional teams in a fast-paced environment.
 
Top skills:
  • Process Improvement
  • Vendor Management
  • Business Analysis
 
Pay Transparency: The typical base pay for this role across the U.S. is: $46.00 - $49.00 /hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match,  life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law. 

Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary.
You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to Aditi Consulting LLC’s use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions. Calls may be recorded.

Consent is not a condition of purchasing any property, goods, or services. You may revoke your consent at any time by replying “STOP” to :messages or by contacting

privacy@aditiconsulting.com

. 

For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy
 
#AditiConsulting
#25-23674
 

About the Company

A

Aditi Consulting

Similar Job Searches

Area Director JobsArea Manager JobsArea Supervisor JobsAssistant General Manager JobsAssistant Manager JobsAssistant Supervisor JobsClub Manager JobsDepartment Manager JobsDepartment Supervisor JobsDirector Of Operations Jobs