Operations Manager

University of Pennsylvania

Philadelphia, PA

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JOB DETAILS

SALARY

$55,962–$76,000 Per Year

SKILLS

Administrative Skills, Analysis Skills, Audiovisual, Business Continuity Planning (BCP), Business Solutions, Business impact analysis (BIA), Closing Costs, Communication Skills, Customer Support/Service, Entertainment and Media, Facilities Management, Human Resources, Human Resources Management, Human Resources Processes, Human Resources Strategy, IP (Internet Protocol), Legal, MCP - Microsoft Certified Professional, Mortgage, Music, News Reporting, Offer Letters, Onboarding, Operations Management, Organizational Skills, PCI, Performance Management, Performance Reviews, Problem Solving Skills, Scholarship, Staff Development, Staff Training, Standard Operating Procedures (SOP), Systems Analysis, Theater Production, Training/Teaching, Transaction Processing/Management, University Library, Workplace Issues

LOCATION

Philadelphia, PA

POSTED

8 days ago

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Operations Manager

Job Profile Title

Coordinator B

Job Description Summary

The Operations Manager is responsible for day-to-day management of operations for the Penn Center for Innovation (PCI), including human resources, facilities, and administrative responsibilities on a broad basis. This position handles and supports a wide range of HR related activities, serving as the primary liaison to Provost HR and as HR Analyst and timekeeper for PCI as well as closely partnering with Provost HR on recruiting. This position will manage the hiring, onboarding, training and offboarding of PCI staff. The position will act as the department’s Workday expert and help staff resolve issues related to the same. The position is responsible for overseeing facility management issues, including maintenance, employee seating and equipment, AV, facility improvement, and supply orders. This position will lead PCI’s activities with Penn’s Mission Continuity Program (MCP) in coordination with the Director IP and Operations, and Senior Business Systems Analyst. The Operations Manager oversees and manages recruiting, hiring and performance for two direct reports and all student workers. The Operations Manager will create and maintain materials and knowledge related to HR practices and policies, mission continuity, staffing, and space management.

Job Description

Job Responsibilities

+ Serve as the primary liaison to Provost HR and as HR Analyst and timekeeper for PCI. This includes initiating and managing HR transactions related to hiring, internal movement, salary adjustments/reclassifications, among others. Closely partner with Provost HR on recruiting activities related to compensation recommendations and offer letters as well as managing on-boarding and off-boarding activities.

+ Mange and supervise departmental administrative assistant, front desk administrative assistant, and student workers. Serve as primary contact person for administration including staffing of the reception desk, hiring, training, and other high-level administrative responsibilities as assigned.

+ Provide support for all strategic goals and human resource activity at PCI including training, staff development, performance reviews, etc.

+ Acts as a resource regarding basic HR questions including department and Penn policies and procedures and WorkDay. Stay up to date with Penn’s policies and attend HR and WorkDay training sessions. Create and maintain SOPs for departmental use.

+ Oversee all facility management issues including maintenance, employee seating and equipment, facility improvement, and oversight of supply orders. Serve as the primary liaison with building administration.

+ Lead PCI’s activities with Penn’s Mission Continuity Program (MCP) in coordination with the Director IP and Operations, and Senior Business Systems Analyst. This includes completing required training, maintaining the business continuity plan (BCP), and business impact analysis (BIA), attending regular mission continuity meetings, and coordinating the annual tabletop exercise.

Qualifications

+ Bachelor's Degree and 2-3 years of experience or equivalent combination of education and experience

+ Strong customer service orientation and clear communication skills

+ Problem-solving skills

+ Experience managing operations preferred including HR activities such as onboarding, offboarding, training, performance management; and facilities activities such as space management, supplies and equipment

+ Workday experience helpful but not required

Application Requirement

+ A Cover Letter and Resume/CV are required to be considered for this position. Please upload your Cover Letter where it asks you to upload your Resume/CV ; multiple documents are allowed.

Job Location - City, State

Philadelphia, Pennsylvania

Department / School

Provost's Center

Pay Range

$55,962.00 - $76,000.00 Annual Rate

Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job’s level. Internal organization and peer data at Penn are also considered.

Equal Opportunity Statement

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics) , citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law .

Special Requirements Background checks may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

+ Health, Life, and Flexible Spending Accounts : Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.

+ Tuition : Take advantage of Penn's exceptional tuition benefits . You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.

+ Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.

+ Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.

+ Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.

+ Wellness and Work-life Resources : Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.

+ Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.

+ University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.

+ Discounts and Special Services : From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.

+ Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.

+ Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.

+ Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay

The University of Pennsylvania’s special character is reflected in the wide variety of backgrounds, experiences, and perspectives of the Penn community. We seek talented faculty and staff who will constitute a vibrant community and help create an educational and working environment that best supports the University’s commitment to excellence in teaching, research, and scholarship. The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status, or any class protected under applicable federal, state or local law.

About the Company

University of Pennsylvania

Penn's beautiful urban campus provides easy access to a range of educational, cultural, and recreational activities. We offer excellent healthcare and tuition benefits for you and your family, as well as generous retirement benefits, professional development opportunities and flexible work options. Penn is a diverse, multicultural learning community at the cutting edge of research and information technology. Click here to read more about why we're a Best Employer. Not only does Penn offer a unique environment within the city of Philadelphia to work, we also provide a wide array of employee benefits. From a competitive retirement program and comprehensive health care options to health promotion and wellness services and tuition assistance, there's a wealth of opportunities and resources available to you at Penn.

Penn is frequently cited as an outstanding employer:

Recipient of the 2010 Terri Lynne Lokoff Child Care Foundation Corporate Leadership Award for commitment to supporting worklife balance programs.
Selected as a recipient of the 2010 Healthy Workplace Award by the Philadelphia Business Journal and presenting sponsor UnitedHealthcare
Recognized as a 2010 Top Workplace by The Philadelphia Inquirer/Daily News.
Recipient of the 2009 Vision Award for commitment to workforce diversity and economic inclusion.
Selected for Computerworld's 100 Best Places to Work in IT six years in a row!
Recognized by the Delaware Valley Association for the Education of Young Children as a 2006 Best Employer for Working Parents
Named a Best Place to Work in the November 2007 issue of Philadelphia Magazine.
Designated a Best Workplace for Commuters by the National Center for Transit Research

COMPANY SIZE

100 to 499 employees

INDUSTRY

Advertising and PR Services

FOUNDED

1990

WEBSITE

http://www.cmimedia.com/