Operations Manager Outbound

Company Overview

Riverstone Logistics RLX is a big and bulky supply chain powerhouse delivering seamless final mile middle mile warehousing fulfillment and storage solutions through a nationally integrated platform. Founded in 2017 by five partners who believed logistics could be built around something bigger than moving freight we began with furniture delivery and grew into a nationwide provider serving complex supply chains across the United States.

We are a purpose-driven company. We exist to use our God-given talents and opportunities to love our neighbors serve our communities and improve our industry. That purpose shapes how we lead our teams how we partner with our customers and how we take ownership of every delivery. Our people who we call Extra Milers bring genuine integrity and care to every mile. If you lead well communicate with clarity and want your work to mean something we want to meet you. If youre looking for a place where people genuinely matter youve found it.

Position Summary

The Outbound Manager manages and coordinates the outbound logistics of an individual client location under supervision of the General Manager. They partner with current motor carriers and a pipeline of potential motor carriers to maintain client capacity. This position conducts operational analyses and audits current outbound procedures to monitor and improve the efficiency of operations and client satisfaction. The Outbound Manager supervises a team comprised of Assistant Outbound Managers and Operations Coordinators.

Essential Duties and Responsibilities

The essential functions include but are not limited to the following

Responsible for consistently meeting and exceeding client service goals

Driving maintaining and evangelizing the Company culture purpose and core beliefs through hands-on training effective onboarding and selection of new Extra Milers within the location

Oversee the daily outbound operations of a location and its various components ensuring compliance with company client local state and federal policies and regulations

Assist with the development and implementation of policies and procedures consistent with those of the organization to ensure efficient and safe operation of the location

Oversight and accountability for weekly operator settlements based on set agreements to include back charge process and supplementation assessments

Supervises personnel including work allocation training and problem resolution evaluate performance and make recommendations for personnel actions motivate employees to achieve peak productivity and performance

Maintains a professional appearance always while setting an example for employees alike

Ensures daily stand-ups with service providers and teams are conducted consistently ensuring performance rankings are accurate and updated daily following standard Company operating procedures

Interpret and share location KPIs with key stakeholders

Partner with motor carriers to facilitate compliance and capacity for the client

Supervise the motor carrier check-in process at the start of each day

Advise Extra Milers on safety security employee relations scheduling training grievances and the like ensuring employees and supervisors comply with company policies and administering practices in fair and equitable manner

Hiring training developing and appraising staff effectively taking corrective action as necessary on a timely basis and in accordance with company policies

Maintaining the upkeep and maintenance of all assigned assets both from RLX and the client

Perform other work-related duties as assigned

Minimum Qualifications Knowledge Skills and Abilities

High School DiplomaGED or equivalent required Bachelors degree in a relevant field of study or equivalent combination of education and experience strongly preferred 2-4 years of distribution andor supply chain operations with at least 2 years of managerial experience preferred Must be proficient in Microsoft Office suite specifically Excel Ability to complete work in a timely accurate and thorough manner Effective verbal and written communication skills Ability to exhibit a professional demeanor when dealing with conflict Ability to coach and develop employees Must have reliable transportation to commute to the workplace and attend client meetings as necessary. This may involve traveling to various locations within the specific region for the client.

Non-Essential Duties and Responsibilities

The non-essential functions include but are not limited to the following

Speaking with Motor Carriers and ensuring compliance

Communicating with other departments on updates meetings and other as needed

Interviewing and recruiting for Riverstone staff

Other duties as assigned

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully