Company Overview
Riverstone Logistics RLX is committed to being an honest reliable dependable freight forwarding partner. Every day we are focused on fulfilling our Purpose of using our God-given talents and opportunities to love our neighbors serve our communities and improve our industry. RLX provides final mile deliveries through dedicated and network models for various clients across the United States. We love working with new clients that are looking to enhance their customer experience through final mile deliveries. Headquartered in Charlotte North Carolina RLX currently has over 700 employees and is always looking for new employees that demonstrate leadership capabilities and exceptional communication skills to grow with us at our home office as well as client sites across the United States
Position Summary
The Outbound Manager manages and coordinates the outbound logistics of an individual client location under supervision of the General Manager. They partner with current motor carriers and a pipeline of potential motor carriers to maintain client capacity. This position conducts operational analyses and audits current outbound procedures to monitor and improve the efficiency of operations and client satisfaction. The Outbound Manager supervises a team comprised of Assistant Outbound Managers and Operations Coordinators.
Competencies
Customer Focus
Drive for Results
Ethics and Values
Problem Solving
Conflict Resolution
FunctionalTechnical
Learning
Managing and Measuring Work
Timely Decision Making
Developing Direct Reports & Others
Delegation
Motivating Others
Organizing
Essential Duties and Responsibilities
The essential functions include but are not limited to the following
Responsible for consistently meeting and exceeding client service goals
Driving maintaining and evangelizing the Company culture purpose and core beliefs through hands-on training effective onboarding and selection of new Extra Milers within the location
Oversee the daily outbound operations of a location and its various components ensuring compliance with company client local state and federal policies and regulations
Assist with the development and implementation of policies and procedures consistent with those of the organization to ensure efficient and safe operation of the location
Oversight and accountability for weekly operator settlements based on set agreements to include back charge process and supplementation assessments
Supervises personnel including work allocation training and problem resolution evaluate performance and make recommendations for personnel actions motivate employees to achieve peak productivity and performance
Maintains a professional appearance always while setting an example for employees alike
Ensures daily stand-ups with service providers and teams are conducted consistently ensuring performance rankings are accurate and updated daily following standard Company operating procedures
Interpret and share location KPIs with key stakeholders
Partner with motor carriers to facilitate compliance and capacity for the client
Supervise the motor carrier check-in process at the start of each day
Advise Extra Milers on safety security employee relations scheduling training grievances and the like ensuring employees and supervisors comply with company policies and administering practices in fair and equitable manner
Hiring training developing and appraising staff effectively taking corrective action as necessary on a timely basis and in accordance with company policies
Maintaining the upkeep and maintenance of all assigned assets both from RLX and the client
Perform other work-related duties as assigned
Minimum Qualifications Knowledge Skills and Abilities
High School DiplomaGED or equivalent required Bachelors degree in a relevant field of study or equivalent combination of education and experience strongly preferred
2-4 years of distribution andor supply chain operations with at least 2 years of managerial experience preferred
Must be proficient in Microsoft Office suite specifically Excel
Ability to complete work in a timely accurate and thorough manner
Effective verbal and written communication skills
Ability to exhibit a professional demeanor when dealing with conflict
Ability to coach and develop employees
Must have reliable transportation to commute to the workplace and attend client meetings as necessary. This may involve traveling to various locations within the specific region for the client.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to