Job Description
100 room budget/economy pet-friendly hotel featuring EV chargers, kitchenette suites, and an optimal location in busy Downtown Erie PA. Close proximity to the waterfront, Waldameer waterpark, Presque Isle State Park, Peach St. shopping destinations, Erie Zoo, and many more local attractions! Major western PA tourist destination May-Sept. We are looking for a dedicated, reliable operations manager to handle all daily supervision and direction of the team. Lodging package available.
Role Description
This is a full-time, on-site role for an Operations Manager at Red Roof Plus Suites located in Erie, PA. The Operations Manager will oversee the daily operations of the property to ensure efficient service delivery, manage staff, maintain facilities, and uphold operational standards.
Responsibilities
• Supervising team performance, hiring and training staff • Handling all reviews, questions, emails, and guest resolution issues • Handling guest concerns • Processing paperwork, invoices, and payroll items to send to upper management • Ordering and inventories • Ensuring total cleanliness through room and public areas • Inspections and supervision, ensuring compliance with safety and health regulations • Coordinating with vendors and suppliers to maintain smooth operations
Qualifications
• Strong leadership, team management, and interpersonal skills • Operational planning, organizational skills, and attention to detail • Experience with budgeting, cost control, and financial analysis • Knowledge of hospitality industry standards and customer service best practices • Problem-solving skills and the ability to handle guest relations effectively • Proficiency in using operations management software and tools • Bachelors degree in business administration, hotel management, or a related field is preferred • Previous experience in hotel or hospitality management is highly beneficial • OPT Graduate students eligible for job position
Required Qualifications
Legally authorized to work in the United States
Preferred Qualifications
• 18 years or older • Wage: $37,000.00 to $43,000.00 annually