Operations Manager - New Braunfels, TX - STS

Are you seeking a rewarding career with a respected company? Join Southeastern Trench Safety where we offer career advancement and professional development in a collaborative, supportive environment. We value teamwork and foster a positive work culture.

Southeastern Trench Safety represents a unique business model in the trench safety equipment industry. We offer a diverse range of equipment from leading manufacturers, serving the needs of everyone from large commercial construction firms to local subcontractors and general contractors.

The Operations Manager works closely with the Branch Manager to ensure safe, effective, and efficient branch operations on a day-to-day basis. This role serves as a key partner to the Branch Manager, utilizing leadership, customer service, and decision-making skills to drive operational success.

Essential Functions

• Maintain equipment for retail sales inventory
• Oversee daily operations of the rental branch
• Verify account status and communicate with the Credit Department as needed
• Complete requisitions to maintain adequate rental inventory levels
• Ensure adherence to standard operating procedures (SOPs)
• Perform weekly cycle counts of the rental fleet
• Review outgoing contracts for accuracy including rates, delivery fees, and equipment numbers
• Oversee branch logistics and operational flow
• Maintain facility appearance and overall condition
• Support recruiting, onboarding, and training of staff
• Manage timecards, PTO approvals, and employee recognition
• Address employee performance through performance management practices
• Develop and coach team members
• Maintain understanding of P&L and key financial controls
• Ensure timely submission of required reports
• Maintain knowledge of:
  • All aspects of business operations and markets
  • Safety regulations for equipment and facilities
  • Proper use and operation of equipment

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.Required Education and Experience

• High School Diploma
• 2-year technical certificate or 5 years of management experience in the heavy equipment industry
• PC proficiency, particularly in Microsoft Office
• Valid Driver's License
• Strong organizational skills
• Excellent customer service skills

Military service will be considered in lieu of education/certification experience as applicable.Supervisory Responsibilities

• None

Work Environment

• Primarily based in a front desk or office environment
• Climate-controlled workspace with standard office equipment
• Frequent interaction with customers, vendors, and internal staff
• Regular visits to shop and yard areas to support operations
• Exposure to noise, dust, grease, and heavy equipment
• Outdoor exposure to varying weather conditions
• Requires awareness of safety in active work environments
• Ability to transition between office and operational settings
• Strong communication, coordination, and multitasking skills required

Travel Required

• None

Physical Demands

• Moderate physical activity required
• Occasional lifting, carrying, and handling items up to 50 pounds
• Regular movement between office, shop, and yard
• Extended periods of standing, walking, or sitting
• Manual dexterity required for administrative tasks
• Must maintain situational awareness in active work environments

Other Duties

Please be aware that this job description provides an overview of the primary duties and responsibilities but may not include every task. Responsibilities may change with or without notice based on business needs.

Our Benefits & Perks

We want our team members to feel supported, valued, and set up for long-term success. Our benefits are designed to take care of our team both at work and at home.

Core Benefits:

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with company contributions
• 401(k) & Roth retirement plans with company matching
• Generous paid time off and company paid holidays
• Company-paid wellness, employee assistance, and discount programs
• Boot/PPE annual allowance
• Career development and company-paid training

Benefit eligibility can vary by role, and not a