· Oversee all aspects of the cremation process to include; check-in, cremation, processing, closing, returning of cremains, paw print area, and engraving.
· Use of Faithful Companion Samsara GPS system and Companionware (portal).
· Leads and inspires the Faithful Companion team to deliver exceptional service on a daily basis.
· Be a positive role model and promote a safe and positive work environment.
· Conducts high-quality, respectful cremation services (training provided).
· Assist in the review process for all staff and assist Location Manager with disciplinary action for staff.
· Maintain a line of communication with the Location Manager and Regional Manager to ensure SOPs are upheld.
· Plans and schedules driver routes for pick-ups and returns to home and veterinary clinics.
· Serves as the main point of contact for all driver-facing communication via phone, proprietary software, text, and email.
· Maintains attention to detail while serving multiple families, ensuring an error-free standard.
· Monitors the movement of drivers to meet scheduled pick-ups and returns efficiently.
· Responds to customers and veterinary staff promptly and professionally, providing thorough support.
· Assists in maintaining a clean and presentable state of the crematory facility and company vehicles.
· Performs other related duties as assigned by management.
· Problem solving skills.
· Critical thinking and sense of urgency to handle any situations that may arise.
· Previous leadership preferred.
· Computer skills required: Basic computer and technical skills required, Microsoft Office.
· Demonstrate leadership skills with the ability to motivate and inspire a team.
· Strong communication and organizational skills to effectively manage driver routes and customer interactions.
· Detail-oriented mindset with a commitment to delivering error-free services.
· Ability to handle multiple tasks simultaneously while maintaining efficiency.
· Physical capability to lift and move heavy objects with assistance.
· Evenings and weekends, but can vary depending on business needs.
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