Operations Manager Ultra-Luxury Private Resort | Caribbean
Compensation
- Base Salary: $60,000 / year ($5,000/month)
- Housing Allowance + Food Allowance
- Insurance
- Relocation Assistance
Role Overview Serves as the #2 on property at an ultra-luxury, all-inclusive private resort, reporting directly to the General Manager. This is a hands-on, guest-facing leadership role overseeing daily operations across Rooms, Guest Relations, Food & Beverage, and Spa. A clear path to General Manager exists for the right candidate as the role evolves. Start is immediate, pending work permit processing (approx. 2 months).
Key Deliverables
- Guest experience ownership — lead guest-facing service delivery across all departments at a private, high-touch resort operating at full occupancy whenever guests are in-house
- Cross-departmental oversight — manage Rooms, Guest Relations, F&B, and Spa operations; Engineering/Maintenance is supported by a separate regional director, requiring less direct involvement
- Hands-on leadership — maintain a highly visible, active presence across an extensive, low-density property requiring significant mobility and stamina
- Operational continuity — ensure consistent five-star service standards across an expansive, amenity-rich resort layout
- Flexibility for peak periods — manage extended hours during full-occupancy guest stays; availability for long, non-standard hours is mandatory during these periods
Required Qualifications
- Strong background in Rooms operations (F&B leadership is already covered at the GM level)
- Experience in boutique luxury hospitality — not large-scale/high-volume hotel operations
- Physically active and comfortable with significant walking across a large, low-density property
- Experience in Asian luxury hospitality markets strongly preferred
- Caribbean experience a plus but not required
- Demonstrated readiness to take on a General Manager role in the near term
Client identity withheld pending mutual candidate interest. Full benefits shared upon progression.