Operations Manager

• Manage, direct, and supervise the collections activities for the Market Area.
• Monitor, manage and improve driver productivity.
• Responsible for all drivers’ training, safety, and DOT compliance and hours of service guidelines.
• Assist and direct all UCO, Trap, Chase, and Support services.
• Execute the work order system in a timely and efficient manner: use work orders on all customer points of contact and close work orders timely.
• Assist Manager with the preparation of the annual business plan and expense and capital budgets.
• Communicate effectively with logistics team regarding driver’  prepared routes and manages the daily routing schedule.
• Work closely with Customer Service on a daily basis to provide ETA and answer customer calls.
• Communicate effectively and timely with customer’s service regarding theft issues.
• Establish and maintain a proactive and professional environment for all drivers and office personnel. 
• Work closely together with the Sales Team to provide right equipment and best service to the customer.
• Communicate daily with drivers to resolve daily route issues, call-ins, Safety, and DOT related issues.
• Assist and develop and implement a cross training schedule for drivers to learn multiple service areas with Manager.
• Assist drivers to ensure all equipment is being used and in proper working condition.
• Conduct driver ride-alongs to ensure route quality assurance safety awareness.
• Responsible for responding to spills from the first call, signatures from managers and city officials until completion.
• Fill in for any vacations or call offs and any additional route coverage. 
• Follow all safety rules and procedures and support all safety initiatives..
• Other duties as assigned.

• Excellent time management  and organizational skills with a proven ability to meet deadlines.
• Excellent communication and customer skills.
• Strong supervisory and leadership skills.
• Strong analytical and problem skills. 
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite required, experience working with Oracle preferred.

• College degree or equivalent experience.
• Route management and logistics experience preferred.
• At least three years related operations management experience required.
• At least 5 years of supervisory or lead experience required.

• Ability to lift, push and pull up to 100lbs.
• Frequently required to stand, walk, sit, use hands to handle or feel, reach with hands and arms, kneel, climb ladders and squat for extended periods.
• Ability to work at heights up to 35 feet, in confined spaces, and in adverse temperatures and weather conditions.

All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.

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