Operations Manager, Manager III , Operations Manager, Sub Same Day

Amazon.com Inc

Sauget, IL

JOB DETAILS
SKILLS
Best Practices, Communication Skills, Cross-Functional, Establish Priorities, Integrated Circuits (ICs), Leadership, Management Strategy, Mentoring, Metrics, Negotiation Skills, Onboarding, Operations Management, People Management, Performance Analysis, Problem Solving Skills, Process Improvement, Psychology, Resource Management, Risk Analysis, Risk Management, Service Level Agreement (SLA), Set Goals, Strategic Planning, Team Lead/Manager
LOCATION
Sauget, IL
POSTED
30+ days ago

Amazon Level 6 Manager III Role Overview

This role represents a significant leadership position at Amazon where you manage teams tackling complex problems with varying degrees of ambiguity. The role encompasses several key areas of responsibility that align with Amazon"s Leadership Principles.

Ambiguity Management

You manage teams where problems and strategies may not be clearly defined

You determine appropriate stakeholders for decision-making

You define metrics and may establish goals and long-term strategy

You work backwards from customer problems to define team goals

You lead independently while influencing stakeholders effectively

Scope and Influence

You manage a team that may include ICs in multiple locations and possibly 1-2 managers

You define metrics to measure team progress and operational excellence

You partner with employees and leadership to define vision using Amazon mechanisms

You provide context behind business/technology choices

You drive discussions with appropriate stakeholders and communicate decisions clearly

Team and People Management

You provide both tactical and strategic management

You lead recruitment efforts to attract bar-raising talent

You evangelize Leadership Principles throughout your team

You establish onboarding plans and team structures that enable problem-solving

You build teams that can deliver successfully without your constant involvement

You partner with employees through delegation and regular performance feedback

You facilitate career growth conversations and lead promotion processes when appropriate

You address performance issues clearly and respectfully

You create a culture of active listening and lead with empathy

You balance workloads and prioritize work/life harmony

Execution

You establish workflows and service level agreements

You identify risks and opportunities while delivering customer value

You negotiate priorities across teams and secure necessary resources

You manage complex problems and make trade-off decisions

You define team structure and resource allocation to meet objectives

You advocate for re-use rather than re-invention

You build audit mechanisms to track team performance

You encourage genuine recognition of success

Problem Complexity

You lead teams solving complex problems

You tackle ambiguity and mitigate risks proactively

You may manage teams owning cross-functional products or critical areas

Communication

You communicate clearly and concisely in both verbal and written formats

You present to leaders up to three levels above (L10)

You communicate across diverse functions and participate in strategic initiatives

You foster psychological safety and constructive dialogue

You communicate vision and motivations effectively

Impact

Your work impacts long-term team goals and operational metrics

You create inclusive environments of respect and belonging

You prioritize work and remove roadblocks

You actively mentor both managers and ICs

Process Improvement

You establish and drive operational excellence mechanisms

You create an environment that rewards simplification and defect removal

You optimize project delivery and develop new best practices

This role embodies the "Ownership" Leadership Principle: "Leaders are owners. They think long term and don"t sacrifice long-term value for short-term results. They act on behalf of the entire company, beyond just their own team. They never say "that"s not my job"."

About the Company

A

Amazon.com Inc

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
COMPANY SIZE
10,000 employees or more
INDUSTRY
Retail
FOUNDED
1994
WEBSITE
http://Amazon.com/militaryroles