Operations Manager

Operations Manager – Residential Roofing

Company: Marathon Roofing & Contracting, Inc.
Location: Longwood, Florida
Territory: Central Florida
Employment Type: Full-Time | In-Person
Recommended Base Salary: $95,000–$125,000
Recommended Bonus: 1%–2% of Growth Revenue
Estimated Total Cash Compensation: $150,000–$185,000+

Position Overview

Marathon Roofing & Contracting is seeking an experienced, hands-on Operations Manager to lead its residential roofing operations throughout Central Florida with a proven history.

This experienced leader will oversee daily operation of the company including projects from inspection through signed contract, permitting, procurement, installation, customer acceptance, warranty closeout, and final payment. Responsibilities will include overseeing the admins with production scheduling, project management, crew and subcontractor leadership, quality control, safety, material purchasing, customer communication, and operational profitability.

The Operations Manager will work directly with ownership and connect sales, administration, suppliers, field teams, inspectors, and homeowners. This is not strictly an office position if you find it productive to include field visits. The successful candidate must be comfortable with meeting with reps, implementing marketing strategies, coaching employees, resolving customer concerns, and responding quickly when projects require attention.

About Marathon Roofing & Contracting

Marathon Roofing & Contracting was founded in 2020 by third-generation Floridian Matt Criswell. The company was established as a residential counterpart to WeatherShield Roofing Group, a commercial, industrial, and retail roofing company operating since 1995.

Marathon’s culture is built around craftsmanship, accountability, clear communication, and “going the extra distance” for customers and employees. The company provides:

• Residential roof replacements
• Shingle, tile, and metal roofing
• Roof inspections and repairs
• Preventive maintenance programs
• Gutter & downspout systems

Marathon is a Florida State Certified Roofing Contractor, license CCC1333115. Its commitment to Florida-code compliance, quality materials, dependable workmanship, and responsive customer service has helped it earn an A+ BBB rating and a reported 4.9-star customer rating.

Why Join Marathon?

This position provides the opportunity to become a key leader in a growing, locally established roofing company with experienced ownership and a strong Central Florida reputation.

The Operations Manager will have the opportunity to:

• Work directly with company ownership
• Influence operational strategy and growth
• Build scalable processes and performance standards
• Strengthen production capacity and profitability
• Develop project-management and field personnel
• Improve the customer experience
• Help Marathon grow while protecting its reputation for quality and honest communication

Key Responsibilities

Operational Leadership

• Direct daily roofing production, service, and field operations.
• Establish consistent workflows from sales turnover through project closeout.
• Coordinate ownership, sales, estimating, project management, accounting, suppliers, subcontractors, and customers.
• Lead regular production meetings covering schedules, project status, constraints, customer concerns, and financial performance.
• Identify operational bottlenecks and implement solutions that improve capacity, quality, and profitability.
• Assist ownership with budgets, staffing plans, operating goals, and growth strategies.

Project Delivery thru Admin & Account Coordinators

• Oversee roofing projects from signed contract through installation, inspection, final invoicing, and warranty registration.
• Review project scopes, measurements, estimates, product selections, and job-cost assumptions before production.
• Maintain master schedules for replacements, repairs, maintenance visits, and storm-restoration projects.
• Assign project managers, supervisors, technicians, and subcontractor crews.
• Coordinate permits, homeowner-association requirements, inspections, and project documentation.
• Address weather, permitting, labor, material, or site conditions that could affect delivery.
• Ensure all work meets contract requirements, Florida Building Code, manufacturer specifications, and Marathon’s standards.
• Manage punch lists, callbacks, warranty issues, and project closeout.

Crew and Subcontractor Management thru Production Management

• Recruit, onboard, schedule, and manage roofing crews and subcontractors.
• Verify insurance, workers’ compensation, safety documentation, and contractual requirements.
• Establish clear expectations for productivity, workmanship, safety, communication, and jobsite cleanliness.
• Monitor crew performance and address quality or reliability issues.
• Maintain enough qualified crew capacity to support company growth and storm-response demand.
• Approve subcontractor invoices after confirming completion, workmanship, and documentation.

Maintain Quality and Safety Guidelines

• Implement quality-control standards covering shingle, tile, metal, repair, flashing, ventilation, and related roofing work.
• Conduct jobsite inspections before, during, and after installation.
• Ensure roofs comply with approved scopes, codes, and manufacturer installation requirements.
• Confirm proper protection of homes, landscaping, pools, driveways, and neighboring property.
• Track inspection failures, callbacks, leaks, warranty claims, and rework.
• Maintain compliance with OSHA requirements, fall protection, ladder safety, heat-illness prevention, and company policies.
• Conduct safety meetings, training, and jobsite audits.
• Investigate incidents, property damage, and safety violations.

Materials, Equipment and Fleet

• Oversee material inventory and pricing with distributors
• Develop strong relationships with roofing manufacturers, distributors, suppliers, and other providers.
• Minimize material waste, emergency purchases, duplicate orders, theft, and unnecessary delivery expenses.
• Oversee company vehicles, trailers, ladders, tools, and safety equipment.
• Establish inspection and preventive-maintenance schedules for company assets.

Financial Performance

• Manage operations to established revenue, gross-margin, labor-cost, and material-cost targets.
• Review job-cost reports and compare actual results with estimates.
• Identify margin erosion and take corrective action.
• Approve operational purchases, vendor invoices, subcontractor payments, and field expenses.
• Work with accounting to support accurate invoicing and timely collection.
• Prepare weekly and monthly performance reports for ownership.

Performance metrics may include:

• Revenue and gross margin
• On-time project completion
• Production cycle time
• Labor and material variance
• Inspection pass rate
• Callback and rework rate
• Customer satisfaction
• Safety performance
• Crew utilization
• Outstanding project balances

Customer Experience

• Ensure homeowners receive timely updates throughout the project.
• Set clear expectations regarding scheduling, weather, delivery, installation, inspections, and cleanup.
• Serve as the senior escalation point for customer concerns.
• Document and communicate change orders before additional work proceeds.
• Ensure warranties, maintenance recommendations, and final project records are provided at closeout.
• Protect Marathon’s reputation through professional communication and timely problem resolution.

Team Development and Storm Response

• Lead, coach, and evaluate project managers, supervisors, coordinators, technicians, and operational staff.
• Establish clear roles, reporting relationships, and performance expectations.
• Participate in recruiting, onboarding, training, and performance reviews.
• Build operational plans for hurricane, hail, wind, and severe-weather events.
• Prepare crew-capacity, supplier, emergency-repair, inspection, and customer-communication plans.
• Ensure storm-related growth does not compromise safety, quality, ethics, or financial controls.

Required Qualifications

• Seven or more years of proven leadership within the residential roofing market.
• At least three years in operations, production, project, or multi-crew leadership.
• Experience managing multiple roofing projects and crews simultaneously.
• Knowledge of residential shingle, tile, and metal roofing systems.
• Understanding of reroofing, leak diagnosis, flashing, ventilation, underlayment, penetrations, and storm damage.
• Experience with production scheduling, crew management, procurement, quality control, and job costing.
• Knowledge of OSHA safety requirements and fall protection.
• Familiarity with Florida Building Code, permitting, and inspections.
• Ability to read contracts, scopes, estimates, measurements, specifications, and manufacturer instructions.
• Strong leadership, communication, organization, and conflict-resolution skills.
• Proficiency with CRM, scheduling, project-management, photo-documentation, and spreadsheet software.
• Valid driver’s license and acceptable driving record.
• Ability to climb ladders, inspect roofs, visit active jobsites, and work outdoors in Florida conditions.

Preferred Qualifications

• Seven or more years of roofing or specialty-construction experience.
• Experience scaling a residential roofing operation.
• Experience managing both roof replacement and repair operations.
• Knowledge of insurance restoration and storm-response work.
• Experience with AccuLynx, JobTread, Roofr, CompanyCam, Buildertrend, ServiceTitan, or similar systems.
• Manufacturer roofing certifications.
• Bilingual English/Spanish skills are a plus.
• Degree in construction management, business, operations, engineering, or related field work.

Substantial roofing knowledge and proven leadership may substitute for a degree.

Compensation and Benefits

• Base salary of $95,000–$125,000
• Annual performance bonus of 1%–2%
• Total cash-compensation opportunity of $150,000–$185,000+
• Company vehicle or vehicle allowance
• Fuel card and company-paid mobile phone
• Life and disability insurance
• Paid holidays
• Two weeks of PTO, increasing with tenure
• Potential profit sharing or enhanced performance incentives

The bonus should reward a balanced combination of gross margin, scheduling, safety, quality, customer satisfaction, collections, and team development.

Ideal Candidate

The ideal candidate is a disciplined roofing operator who can move confidently between the office and the field. This individual knows how to build schedules, manage crews, inspect workmanship, understand job costs, communicate with homeowners, and hold teams accountable.

Success will be measured not only by the number of roofs completed, but also by safety, quality, profitability, communication, and the experience delivered to every Marathon customer.

Keywords

Roofing Operations Manager, Roofing Production Manager, Director of Operations, Residential Roofing Manager, Roofing General Manager, Construction Operations Manager, Roofing Project Manager, Roofing Superintendent, Field Operations Manager, Shingle Roofing, Tile Roofing, Metal Roofing, Roof Replacement, Roof Repair, Storm Restoration, Subcontractor Management, Job Costing, Production Scheduling, Quality Control, OSHA, Florida Building Code, AccuLynx, JobNimbus, CompanyCam, Central Florida Roofing, Longwood FL, Orlando FL.