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Operations Manager - Lawrence Campus and Community Relations

Middlesex Community College

Lawrence, MA

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JOB DETAILS
SALARY
$75,000–$80,000 Per Year
SKILLS
Americans with Disabilities Act (ADA), Analysis Skills, Background Investigation, Budget Management, Budgeting, Channel Strategies, Channel Support, Communication Skills, Community Relations, Community Support, Cross-Functional, Documentation, English Language, Financial Operations, Financial Reporting, Follow Through, Genetics, Higher Education, Interpersonal Skills, Leadership, Legal Documents, Logistics, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multicultural, Multilingual, Office Management, Operational Communications, Operational Strategy, Operational Support, Operations Management, Operations Processes, Organizational Development/Management, Plan Meetings, Presentation/Verbal Skills, Project Management Software, Project Tracking, Public/Media/Press/Analyst Relations, Purchasing/Procurement, Record Keeping, Records Management, Rehabilitation Act, Spanish Language, Systems Administration/Management, Time Management, University/School Policies, Writing Skills
LOCATION
Lawrence, MA
POSTED
Today
Job Description:

POSITION: Full-Time Operations Manager - Lawrence Campus and Community Relations (Staff Associate): LCCR Office; Lawrence Campus (45 Franklin St); 37.5 hours per week, Monday through Thursday, 10:00am - 6:30pm; Friday, 8:00am - 4:30pm; Non-Unit Professional Position.

SUMMARY: Reporting to the Vice President of Lawrence Campus and Community Relations, the Operations Manager serves as a strategic and operational partner supporting the execution of departmental priorities, community engagement initiatives, and executive-level operations for the Lawrence Campus and Community Relations Office. The position is responsible for coordinating complex cross-functional initiatives, managing operational systems and workflows, supporting community and governmental engagement efforts, and advancing projects involving campus leadership, external partners, elected officials, and community organizations.

Working collaboratively with the VP, Project Manager, Associate Director, and campus stakeholders, the Operations Manager ensures effective coordination of departmental operations, executive communications, strategic events, and community-facing initiatives while maintaining a high level of professionalism, responsiveness, discretion, and organizational effectiveness in a fast-paced environment.

The role also provides operational oversight for special projects, board and committee activities, stakeholder engagement efforts, budget coordination, and executive logistics in support of the College's community relations and Lawrence campus priorities. Some evenings and weekends required.

RESPONSIBILITIES:

The responsibilities include, but are not limited to the following:

Executive Operations and Strategic Coordination Responsibilities (80%)
  • Serves as a strategic operations partner to the VP, supporting the coordination and execution of departmental priorities, executive projects, and cross-functional operations.
  • Manages executive operations for the VP's Office, including scheduling coordination, communications management, meeting preparation, travel logistics, presentation materials, and operational follow-through necessary to support institutional and community initiatives.
  • Supports departmental workflow management and project continuity by tracking assignments, monitoring timelines, facilitating communication, and maintaining operational documentation and reporting systems.
  • Oversees departmental administrative and fiscal operations, including budget tracking, purchasing coordination, invoice management, records administration, and related operational processes.
  • Serves as a primary liaison and point of contact for internal and external stakeholders engaging with the VP's Office, exercising professionalism, discretion, sound judgment, and responsiveness in a fast-paced environment.
  • Supports operational follow-through for departmental leadership meetings through agenda coordination, action-item tracking, documentation, and communication management.
  • Serves as a professional point of contact for students, community partners, elected officials, and campus stakeholders engaging with the VP's Office.
  • Performs additional operational and project-related responsibilities as assigned.
Community and External Relations Responsibilities (20%)
  • Serves as VP's Office back-up liaison at internal and external meetings, if VP and/or other LCCR team members are unavailable.
  • Other duties as assigned.
Requirements:

MINIMUM QUALIFICATIONS:
  • Bachelor's Degree required with a minimum of 5 years of experience in an executive office environment and/or in an Office Manager role.
  • Ability to read, analyze, and interpret common financial reports and legal documents.
  • Ability to think, reason, and make sound judgments on how responsibilities are completed in compliance with college standards and guidelines.
  • Excellent verbal, written and interpersonal communication skills.
  • Proficient in Microsoft Outlook, Word, Excel, and PowerPoint. Banner experience a plus.
  • Ability to work well both independently with little to no supervision as well as part of a team.
  • Ability to organize and maintain records, reports, and projects.
  • Excellent judgment and discretion in handling confidential information.
  • Exceptional time management skills.
PREFERRED QUALIFICATIONS:
  • Experience working in a diverse, multicultural environment and experience in higher education practices and procedures.
  • Experience with Project Management software.
  • Bilingual (Spanish/English)
EQUIVALENCY STATEMENT: Applicants who do not meet the qualifications as noted above are encouraged to put in writing precisely how their background and experience has prepared them with the equivalent combination of education, training, and experience required for the responsibilities of this position.

BACKGROUND CHECK: Candidates will be required to pass a CORI and SORI check as a condition of employment.

Additional Information:

SALARY: Anticipated starting salary range is $75,000.00 - $80,000.00 annually with complete fringe benefit package including competitive health insurance, dental insurance, basic life insurance, long-term disability insurance, paid sick, vacation and personal leave, educational benefits for employee/spouse/dependents, and excellent retirement benefits. Official transcripts will be required at the time of hire.

ANTICIPATED START DATE: ASAP

Application Instructions:

TO APPLY: To be considered for this position click on the "Apply Now" button, you will be prompted to set up a new account or login to an existing account. You will be able to upload the following required documents for consideration:
  • Cover Letter, describing your qualifications and/or how you may be best suited for the role
  • Resume/CV

Review of applications will begin 5 business days from the posting date and will continue until the position is filled.

**Please note that finalist candidates will be asked to provide contact information for three (3) professional references, including current supervisor (or at least two previous supervisors)

DEADLINE: Open until filled

Northern Essex Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statues and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College's Affirmative Action Officer/Title IX Coordinator, Elizabete Trelegan (Assistant Director of Human Resources, B-219,978-556-3928/ etrelegan@necc.mass.edu), the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights. Northern Essex Community College will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Prospective employees are encouraged to review the College's Annual Security Report (ASR), in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, which can be found on the disclosure page of the College's website at:

About the Company

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Middlesex Community College

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