Operations Manager – Lake and Landscaping Maintenance

We are seeking a hands-on Operations Manager to lead and support daily field operations for our Central Texas branch. This role is responsible for overseeing crews, scheduling work, maintaining service quality, managing equipment and resources, and ensuring projects are completed safely, efficiently, and professionally. The ideal candidate is a strong leader who thrives in fast-paced outdoor operations, leads by example, communicates effectively with both field employees and customers, and is willing to jump in and assist crews as needed.

Location: San Marcos, TX

Salary Range: $60,000 - $75,000

Primary Responsibilities

• Oversee day-to-day operations for lake maintenance, landscaping, and related field services
• Manage and support field crews to ensure productivity, quality, and safety expectations are met
• Coordinate scheduling, routing, staffing, and equipment allocation for multiple crews and job sites
• Conduct regular site visits and field inspections to monitor work quality and customer satisfaction
• Troubleshoot operational issues and resolve customer concerns in a timely and professional manner
• Train and coach employees on safe work practices, equipment use, and customer service standards
• Monitor labor hours, materials usage, and operational efficiency to help control costs and improve performance
• Ensure compliance with company policies, environmental regulations, and safety standards
• Oversee maintenance and accountability of company vehicles, trailers, boats, tools, and equipment
• Partner with leadership on workforce planning, hiring, performance management, and operational improvements
• Maintain strong communication between field operations, management, and customers
• Step in during staff shortages, peak workload periods, or urgent service situations
• Uphold Dragonfly Pond Works' core values: Quality Focus, Take Ownership, and Growth Oriented

Requirements

• 5 years of experience in landscaping, lake/pond management, irrigation, or related outdoor service operations
• Prior leadership or operations management experience overseeing multiple crews and projects
• Strong knowledge of landscaping equipment, lake maintenance practices, herbicide application, and field operations
• Ability to lead in a hands-on environment and work alongside crews when necessary
• Strong organizational, problem-solving, and time management skills
• Excellent communication and interpersonal skills
• Experience managing schedules, labor hours, and operational priorities
• Valid driver's license with acceptable driving record

Physical Requirements

• Ability to work outdoors in varied weather conditions
• Ability to walk uneven terrain, slopes, and pond embankments
• Ability to lift and carry up to 50 pounds regularly
• Ability to operate trucks, trailers, mowers, boats, sprayers, and other field equipment safely

Benefits

• Company Issued Truck
• Medical, Dental, and Vision Insurance, and additional supplemental plans
• 401(k) with company matching
• Flexible Spending Accounts
• Paid Time Off & Holiday Pay

Dragonfly Pond Works is a leading environmental service company specializing in stormwater management. Since 2006, Dragonfly has provided routine maintenance and repairs on stormwater devices, lakes, ponds, wetlands, and underground facilities.

We are proudly an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.