Operations Manager

The Operations Manager will effectively manage technical and financial operations for the project design, integration and service of audiovisual systems. Additionally, the Operations Manager will oversee internal activities including all engineering, CAD, programming, field engineering, shop activities, installation and repair services, on-going engineering project support, and project sign off. The Operations Manager will also supervise external activities including all outsourced or sub-contract work in support of project installation activities.

WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. Our success starts with our people; and a workplace that champions culture and belonging ensures we grow and thrive together.

WHAT YOU'LL DO

The Operations Manager will effectively manage technical and financial operations for the project design, integration and service of audiovisual systems. Additionally, the Operations Manager will oversee internal activities including all engineering, CAD, programming, field engineering, shop activities, installation and repair services, on-going engineering project support, and project sign off. The Operations Manager will also supervise external activities including all outsourced or sub-contract work in support of project installation activities.

Day-To-Day Responsibilities:

• Manage internal activities including all engineering, CAD, programming, field engineering, shop activities, installation and repair services, on-going engineering project support, and project sign off
• Manage external activities including all out-sourced or sub-contract work in support of project installation activities
• Oversee budget for technical services department and make recommendations to General Manager for department needs
• Manage internal activities to support client expectations
• Mentor Level I, II and III technicians in absence of Installation Manager
• Monitor and ensure labor expenditures do not exceed department budget
• Coordinate with Installation Manager as needed to secure necessary headcount for installation jobs
• Manage internal activities that support client training
• Manage or facilitate field testing of integrated systems and training client on use
• Act as the customer liaison in absence of Project Manager
• Create and maintain project related documentation in accordance with company guidelines
• Maintain scheduling and resources for the department
• Travel to various job sites required
• Perform additional tasks, responsibilities, and projects as needed to support the team and organization, ensuring flexibility in adapting to evolving priorities and objectives.

• Minimum of a high school diploma or equivalent is required.
• Minimum 4 years of Management experience in similar or related field
• Proven ability to significantly contribute toward or lead operational initiatives with a results-oriented approach
• Demonstrated leadership and management skills in a team-oriented, collaborative environment
• Strong interpersonal skills, with the ability to work effectively with all levels of the organization
• Excellent PC skills, proficient in Microsoft applications including Microsoft Project
• Ability to motivate and effectively lead large project teams comprised of technical and administrative personnel toward a common goal
• Understanding of construction project management applied to audiovisual projects
• Proficient with AV, project management theory and practices or other electro-mechanical installation techniques
• Ability to work and think independently and ensuring to meet deadlines
• Must have clear and professional communication skills (written and oral) both internally and externally

• Understanding of technical aspects of audiovisual systems design and installation
• Proficient with test and calibration equipment
• Bachelor's degree in Accounting, Finance, Business or related field is preferred
• Experience in the AV industry is preferred
• CTS General certification preferred
• Ability to manage a 10 million dollar budget is a plus
• Demonstrated knowledge interpreting and managing work-in-progress (WIP) reports
• Ability to read and interpret electronic schematics and architectural blueprints preferred
• Experience operating in a complex matrix business environment is desirable

• Medical benefits, including vision and dental
• Paid holidays and PTO
• Enjoyable and dynamic company culture
• Training and professional development opportunities