Operations Manager (hourly) - DUKE University

Experience & Specialized Skills

Minimum of 2 years of experience in a similar role

Ability to lead and manage a team of event staff

Strong communication and interpersonal skills

Knowledge of food safety regulations and procedures

Ability to manage labor so events are able to meet financial goals 

Proficient in Microsoft Office and catering management software

Strong attention to detail and organizational skills

This position requires long hours with demanding job duties

Hours can range based on event, but expect to work 10-15 hours/day

Must be comfortable with onsite work in Raleigh, NC

CORE VALUE AND COMPETENCY REQUIREMENTS

Business Acumen - Demonstrate comprehension of the job, including policies, practices, and relationships.  Possess the expertise and skill levels required of the job and perform with quality.

Dedication - Dependable, reliable and follows through on projects from inception to completion.  Willing to put in as much time as necessary to complete tasks.  Demonstrate a win-win attitude: “see it, own it, solve it.”

Ethics and Integrity - Acts with integrity, honesty and knowledge that promote the company’s culture, values and beliefs while maintaining the highest standards of professional conduct. 

Safety & Security - Observe safety and security standards.  Use equipment and materials properly.  Comply with safety standards and personal protective equipment requirements.  Report potential unsafe conditions or practices to appropriate person immediately.  Promote restaurant safety, cleanliness and security compliance at all times.

Teamwork - Cooperate and be willing to work as a team player to achieve goals and tasks accurately, efficiently and timely.

Communication - Communicate clearly and effectively with mutual respect, understanding and trust to fellow associates, managers, supervisors and guests. Listen carefully to opinions and views of others; state understanding of what has been heard. 

Initiative - Contribute new ideas and suggestions to enhance productivity and efficiency.  Be proactive in troubleshooting problems or issues and take action to mitigate potential problems.

Adaptability & Planning - Possess the ability to learn new tasks and adjusts well to new situations.  Perform well under tight time schedules and pressures to change direction quickly.

Service Orientation - Demonstrates a sense of urgency. Is welcoming, friendly and smiles when visible to guests.   

Work Environment 

The work environment for this position will be a variation of front of house, back of house, warehouse, and storage areas. This position will often move throughout campus stadiums and travel throughout the university grounds. Events may take place in indoor or outdoor settings.

Physical Requirements

Prolonged periods of movement, moving through a limited space, and walking on various surfaces

Bending, lifting, scooping, and carrying miscellaneous equipment and food items 

Must have ability to frequently lift up to 60 lbs, push 150 pounds, and bend, lift, and carry product and equipment constantly

Compensation & Benefits

This is considered a full-time hourly position. Hours may fluctuate based on business needs.

Proof is pleased to provide all full-time eligible employees with Basic Life and AD&D as well as long term disability at no cost to employees

Full-time eligible employees may choose to enroll in optional benefits, including Medical, Dental, Vision, and Voluntary Life and AD&D, Short Term Disability, Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospitality Indemnity

Proof of the Pudding and its affiliates are an Equal Opportunity Employer committed to inclusion and employing a diverse workforce. All applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, or other legally protected characteristics.