Operations Manager

MAU is hiring an Operations Manager in Greenville, SC. As an Operations Manager, you will lead site-wide operations across multiple locations, ensuring service excellence, safety compliance, operational efficiency, and continuous improvement while serving as the primary liaison between MAU leadership and customer management.

Benefits Package

• Competitive Compensation Package
• Medical, Dental, and Vision Benefits
• Paid Holidays (11)
• Paid Vacation
• Great Work Environment
• Employee Assistance Program (EAP)
• Care Partners Program
• Health Club Reimbursement Program
• Additional Supplemental Benefit Program
• 401(k)
• Salary Continuation
• Educational Reimbursement
• FMLA Available After 12 Months of Service

Shift Information

• Full-time, Direct-Hire position
• Monday-Friday, 7:00 AM - 4:00 PM
• Occasional nights and weekends required
• On-call availability required for emergency and critical site events
• Cell phone and laptop required for communication during emergencies

Career Path

• General Manager
• Regional Manager
• Corporate Support Functions

Required Education and Experience

• Bachelor's degree OR high school diploma with 5-7 years of management experience in a manufacturing environment
• Experience leading teams and identifying workplace hazards
• Strong verbal and written communication and presentation skills
• 1-3 years of SAP or Warehouse Management Software transactional experience

Preferred Education and Experience

• Lean Manufacturing and/or Six Sigma experience
• Human Resources experience and training
• Microsoft Office proficiency
• Strong customer service skills
• Proven ability to solve problems and motivate employees

General Requirements

• Strong communication and customer relationship management skills
• Project management and problem-solving capabilities
• Ability to conduct and train others in 4-Step Problem Solving methodologies
• Conflict resolution and intervention skills
• Policy and program administration experience
• Demonstrated ethical conduct and personal credibility
• Ability to supervise and develop leadership teams
• Commitment to workplace safety and continuous improvement initiatives

Essential Functions

• Serve as the primary point of contact with customer senior leadership teams
• Ensure compliance with customer-specific policies, regulations, and service requirements
• Maintain effective communication between MAU and customer personnel
• Monitor and achieve departmental performance metrics and operational targets
• Foster and support a safety culture focused on achieving zero incidents
• Conduct regular customer meetings to review performance, budgets, and operational support needs
• Manage crisis response activities and emergency situations
• Supervise and develop four Operations Supervisors
• Partner with recruiting teams to support hiring, interviewing, and leadership selection processes
• Coordinate leadership training and employee development initiatives
• Administer MAU policies consistently to reduce legal and compliance risks
• Maintain and improve safety processes, training documentation, and OSHA-required programs
• Implement and manage Site Safety Excellence Plans and Safety Action Improvement Processes
• Conduct daily Safety Gemba walks and safety observations
• Oversee annual OSHA training, production validation, and powered industrial equipment training
• Maintain training records, cross-training matrices, and employee development documentation
• Coach and mentor associates and leadership team members
• Coordinate resources for short-term and long-term projects
• Evaluate project performance and recommend process improvements
• Attend customer and departmental meetings as required
• Track and report purchase order billing and site expenses

Work Environment and Physical Demands

• Work in manufacturing, warehouse, and administrative environments
• Exposure to heavy industrial equipment and powered industrial vehicles
• Work in climate-controlled and non-climate-controlled environments, including hot and cold conditions
• Frequent interaction with production and operational teams throughout the facility

Physical Requirements

• Ability to stand for extended periods and walk up to 5 miles per day
• Ability to sit for extended periods while performing administrative duties
• Ability to lift 5-20 pounds regularly and up to 50 pounds occasionally
• Ability to perform job duties with or without reasonable accommodation

Travel

• 15%-20% travel required