Operations Manager

1997 Operations Manager

Full-Time | On-Site Position | Reports to Ownership | Oversees Team Leads & Client Support

We are a fast-growing service-based organization operating across multiple Michigan markets with an established reputation for exceptional customer experience and consistent growth.

With a strong foundation already in place, we are entering the next stage of expansion and are seeking an experienced Operations Manager who can help strengthen daily execution, improve internal systems, and support scalable growth across the organization.

This is a hands-on leadership role for someone who thrives in operations, enjoys building structure, and can help create alignment across departments while maintaining a strong team culture.

About the Role

The business already has:

• A strong reputation in the marketplace
• Consistent inbound demand and referral activity
• An established service model
• Significant opportunity for continued expansion

We are now looking for an operational leader who can help elevate the organization by improving consistency, accountability, communication, and execution across the business.

This role combines:

• Operational leadership
• Team development
• Process improvement
• Accountability management
• Organizational growth support

The ideal candidate understands how to balance strategic thinking with day-to-day operational execution and can step into problems quickly before they become larger issues.

This is a highly collaborative, “player-coach” style leadership role with long-term growth potential into a senior operations leadership position as the company continues to scale.

Key Responsibilities

Daily Operations Leadership

You will help oversee the day-to-day health of the organization and ensure departments are operating efficiently and consistently.

Responsibilities include:

• Monitoring operational flow across departments
• Ensuring company standards and procedures are consistently followed
• Identifying and resolving operational bottlenecks
• Reinforcing accountability and follow-through
• Supporting communication and alignment between departments
• Helping maintain organization and stability during high-volume periods

Leadership & Team Development

This position plays a major role in supporting managers and team leads throughout the organization.

You will:

• Directly oversee department leads and support staff leadership
• Coach leaders through operational challenges and performance conversations
• Help managers improve consistency and execution
• Support leadership development and team accountability
• Identify gaps in leadership structure proactively
• Help strengthen overall team performance while avoiding unnecessary bureaucracy

Systems & Operational Improvement

Operational excellence is critical to sustainable growth.

You will help:

• Improve workflows, systems, and operational processes
• Develop documentation and accountability structures
• Identify operational limitations before they impact growth
• Improve organizational consistency across teams and locations
• Support scalable operational planning and infrastructure

Recruiting, Hiring & Onboarding

Hiring and onboarding are key components of this role.

Responsibilities include:

• Managing recruiting and hiring workflows
• Screening and coordinating candidates
• Supporting onboarding and training processes
• Partnering with leadership to anticipate staffing needs
• Helping ensure new hires integrate successfully into the organization

Client Experience & Issue Resolution

Operational leadership includes protecting the customer experience.

You will:

• Assist with higher-level client concerns and escalations
• Investigate and resolve issues professionally
• Support strong communication and service standards
• Help maintain long-term client trust and brand reputation

Operational Support for Growth

Operations and growth work together closely within the business.

This role will:

• Support expansion and growth initiatives
• Help ensure operations can scale effectively
• Partner with ownership on operational planning
• Assist with organizational readiness as the business grows
• Help align operational delivery with company goals and commitments

Ideal Candidate Profile

You may be a strong fit if you:

• Take initiative naturally and operate with ownership mentality
• Have experience managing leaders, supervisors, or department heads
• Are highly organized and execution-focused
• Can balance strategic thinking with hands-on involvement
• Quickly identify inefficiencies and communication gaps
• Hold teams accountable while maintaining a positive culture
• Work well in fast-paced environments
• Communicate clearly and confidently
• Enjoy building both strong systems and strong teams

Qualifications

Required

• 4+ years of experience in operations, leadership, or business management
• Experience overseeing managers or team leads
• Strong recruiting and onboarding experience
• Proven ability to improve operational processes
• Strong organizational and communication skills
• Ability to operate effectively within a fast-moving environment

Preferred

• Experience in service-based or field-service industries
• Multi-department operational experience
• Familiarity with CRM or scheduling systems
• Exposure to sales operations or business development
• Experience supporting business growth or expansion

See above