Access Control, Billing, Customer Escalations, Financial Management, Financial Projections, Financial Services, Health Insurance, Hospitality and Tourism, Leadership, Operations Management, People Management, Problem Solving Skills, Process Improvement, Project Tracking, Project/Program Management, Sales, Team Lead/Manager, Time Management
- Holiday Pay
- 401(k)
- Health insurance
- Paid time off
Operations Manager
Access Control | Hands-On Leadership | Performance-Based Compensation
Voyager Access, Inc. is a growing access control and technology company serving hospitality and commercial clients across the U.S. We’re hiring an Operations Manager who wants real ownership of execution, people, and results.
This is a hands-on role. You will personally manage projects, handle customer escalations, and lead the operations team. This is not an oversight-only or purely strategic position.
Compensation
- Competitive base salary
- Performance-based incentive compensation tied to individual results and overall company performance
This role is designed for someone who wants to be rewarded for owning outcomes.
What You’ll Own
- End-to-end execution from sales handoff through project completion, service, and financial closeout
- Direct project management on large or complex access control projects
- Final escalation ownership for customer and internal issues
- People leadership: setting expectations, checking work, and holding team members accountable
- Financial discipline: billing accuracy, WIP oversight, margin protection, and timely closeout
- Improving systems, processes, and team structure to support growth
Minimum Requirements (Please Read)
- Access control, electronic security, low-voltage, or closely related industry experience
- Hands-on project management experience (personally ran projects, not oversight-only)
- People management experience with direct reports
- Comfort managing project financials (billing, margins, closeout)
- Comfortable enforcing standards and addressing issues directly
What Success Looks Like
- Customers are taken care of, even when issues arise
- Projects are managed actively, not reactively
- Billing is accurate, timely, and complete
- The operations team is clear, accountable, and effective
- Operations scale as the company grows
This Role Is Probably Not a Fit If You…
- Avoid conflict or difficult conversations
- Prefer consensus over clear decision-making
- Feel drained by escalation, pressure, or urgency
- Want a purely strategic or oversight-only role
- Prefer steady-state environments over growth and change
Location & Work Environment
- Remote role based in the Midwest, Mid-Atlantic, or Northeast U.S.
- Travel approximately 2–3 times per quarter
- Full-time, exempt position
If you enjoy owning outcomes, managing projects directly, and being rewarded for performance, we’d like to talk.
This is a remote position.