Reporting to our Sr. Regional Operations Manager, Jackpot's Operations Manager will run Jackpot's Arizona location with operational excellence. This role will be an on-site position based in the Phoenix area and will be responsible for leading and providing daily oversight over our operations team at this location. This is the perfect opportunity if you are an excellent communicator and a versatile operator who thrives in a fast-paced, entrepreneurial environment!
What You'll Do:
Operations
Lead and manage the day-to-day operation for the Arizona market including lottery processing, facility management, and people operations
Analyze operational activities and costs against forecast data to achieve location OKRs
Collaborate frequently with field operations team to review achievements/challenges and process changes to optimize operations
Proactively analyze, improve, and set best practices while collaborating with cross functional partners to improve and enhance operations
Manage and adhere to the market budget and report daily/weekly KPIs key Jackpot leaders
People
Develop efficient workforce management practices including scheduling of staff, approving timesheets, and tracking payroll spend
Hire in market operations team and create and oversee onboarding & training programs for new operations associates
Provide leadership for employees through effective communication, coaching, training and development
Partner with the People team to resolve all people and safety issues in a timely and effective manner
Facilities/Equipment
Manage all aspects of the location's facilities and maintain vendor relationships/contracts post-launch to ensure a best-in-class experience
Be accountable for all equipment functioning optimally to fulfill operations and resolve facility issues to ensure minimal operational cost and delays
Support the strategic evaluation and implementation of cost savings opportunities
You Ideally Have:
Mid-level experience in operations, retail or warehouse management
Significant experience managing others, including independent contractors or non-exempt employees
The ability to troubleshoot basic technical and equipment issues
The willingness to work a flexible schedule to ensure 100% operational uptime
The ability to lift up to 40 pounds as needed
About You
You think critically about the problems you solve by looking at facts and data and applying it to the solutions you implement
You don't miss deadlines. You excel at managing and prioritizing your projects and working with others to get things done on time.
You are a self starter, you don't wait for problems to arise, you are always looking two steps ahead
You enjoy working with others, especially cross-functionally, but are also known to be incredibly autonomous when it comes to your work output
You have grit, tenacity, and what people describe to be a "get it done" mentality. You don't believe any task is too big or too small for you
You are not scared of a challenge, you have the ability to problem solve, prioritize multiple projects and adhere to business-critical deadlines
One of Jackpot's core values is Lifelong Learning. We don't believe we are ever finished products and strongly believe in growing and developing to improve ourselves. If what you've read so far sounds exciting but your experience doesn't quite match what we're looking for, we strongly encourage you to apply anyway! We are committed to building a diverse, inclusive team where everyone can feel proud to contribute to.
What We Can Offer You:
$80k-95k base salary + bonus with the eligibility for future performance-based equity
The opportunity to have a voice, say, and "leave your fingerprints" on our product and business
A commitment to provide you with the benefits of a start-up career without the start-up pains
Benefits on par with leading, progressive tech companies (think 100% employee-only coverage, monthly HSA contribution, etc.)