Operations Manager

Position Summary<\/b>
<\/h2>

The Operations Manager is responsible for driving execution across all clinical and operational functions at Pinnacle Wound Management. This role is heavily focused on <\/span>provider productivity, facility coverage, revenue optimization, and scalable growth<\/b>. You will act as the central operator ensuring providers are fully utilized, facilities are serviced consistently, and the business runs efficiently and profitably.
<\/span><\/p>

This is a <\/span>hands -on, accountability -driven role<\/b> <\/span>where success is measured by <\/span>visits, revenue, provider output, and expansion velocity<\/b>—not just process management.
<\/span><\/p>

Core Responsibilities<\/b><\/span>
<\/h3>

1. Provider Productivity & Scheduling (Top Priority)<\/b><\/span>
<\/h4>

• Own provider schedules across all facilities to ensure <\/span>maximum daily visit volume<\/b>
  <\/li>
• Eliminate downtime, gaps, and underutilized provider capacity
  <\/li>
• Continuously optimize routes, facility grouping, and coverage models
  <\/li>
• Track and enforce productivity benchmarks (visits/day, revenue/provider)
  <\/li><\/ul>

  Key Metric Ownership:<\/b>
  <\/span><\/p>

  • Visits per provider per day
    <\/li>
  • Revenue per provider
    <\/li>
  • % schedule utilization
    <\/li><\/ul>

    2. Facility Operations & Coverage<\/b><\/span>
    <\/h4>

    • Ensure every contracted facility is consistently covered with <\/span>zero service gaps<\/b>
      <\/li>
    • Act as the primary operational contact for administrators and DONs
      <\/li>
    • Resolve issues quickly to maintain strong facility relationships
      <\/li>
    • Support onboarding of new facilities with immediate operational execution
      <\/li><\/ul>

      3. Revenue Cycle Alignment<\/b><\/span>
      <\/h4>

      • Work directly with billing to ensure:
        • Accurate documentation from providers
          <\/li>
        • Timely charge capture and submission
          <\/li>
        • Minimal denials and revenue leakage
          <\/li><\/ul><\/li>
        • Identify operational breakdowns affecting collections and fix them fast
          <\/li><\/ul>

          Key Metric Ownership:<\/b>
          <\/span><\/p>

          • Revenue per visit
            <\/li>
          • Claim turnaround time
            <\/li>
          • Denial rate tied to operational issues
            <\/li><\/ul>

            4. Growth & Expansion Execution<\/b><\/span>
            <\/h4>

            • Operationalize new facility contracts quickly (staffing, scheduling, workflows)
              <\/li>
            • Support leadership in scaling into new markets and buildings
              <\/li>
            • Build systems that allow Pinnacle to grow without operational breakdown
              <\/li><\/ul>

              5. Process Control & Accountability<\/b><\/span>
              <\/h4>

              • Build and enforce <\/span>simple, repeatable systems<\/b> <\/span>(not overcomplicated processes)
                <\/li>
              • Hold providers and staff accountable to performance standards
                <\/li>
              • Identify inefficiencies and fix them in real time
                <\/li>
              • Create a culture of urgency, responsiveness, and ownership
                <\/li><\/ul>

                6. Team Leadership (Lean Team Model)<\/b><\/span>
                <\/h4>

                • Oversee schedulers, coordinators, and administrative staff
                  <\/li>
                • Ensure the team operates with <\/span>speed, accuracy, and accountability<\/b>
                  <\/li>
                • Remove bottlenecks that slow down providers or revenue
                  <\/li><\/ul>

                  What Success Looks Like in This Role<\/b><\/span>
                  <\/h3>

                  • Providers are fully booked and consistently hitting productivity targets
                    <\/li>
                  • Facilities are covered without complaints or gaps
                    <\/li>
                  • Revenue is maximized with minimal operational leakage
                    <\/li>
                  • New facilities are launched quickly and smoothly
                    <\/li>
                  • Operations run <\/span>lean, fast, and controlled<\/b>
                    <\/li><\/ul>

                    Qualifications<\/b><\/span>
                    <\/h3>

                    • 3–7+ years of operations experience (healthcare strongly preferred)
                      <\/li>
                    • Experience in <\/span>mobile healthcare, wound care, or SNF/ALF environments<\/b>
                      <\/li>
                    • Strong understanding of <\/span>provider scheduling + revenue cycle impact<\/b>
                      <\/li>
                    • Proven ability to manage <\/span>multi -site operations with moving pieces<\/b>
                      <\/li>
                    • Highly organized, decisive, and execution -focused
                      <\/li><\/ul>

                      Ideal Candidate Profile<\/b><\/span>
                      <\/h3>

                      • Thinks in <\/span>numbers, output, and efficiency<\/b> <\/span>(not just tasks)
                        <\/li>
                      • Comfortable managing providers and holding them accountable
                        <\/li>
                      • Thrives in a fast -paced, growth -oriented environment
                        <\/li>
                      • Naturally identifies problems and solves them without being told
                        <\/li>
                      • Operates with urgency and ownership
                        <\/li><\/ul>

                        
                        <\/h3>

                        
                        <\/div><\/span>