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Operations Manager

Skookum

Robins AFB, GA

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JOB DETAILS
SALARY
$100,920–$112,130 Per Year
SKILLS
Benchmarking, Budget Management, Budgeting, Business Processes, Capital Expenditure (CAPEX), Career Counseling, Cash Flow, Change Management, Conferences, Conflict Resolution, Contract Analysis, Contract Management, Contract Requirements, Corporate Policies, Cost Control, Customer Relations, Customer Satisfaction, Customer Support/Service, Customer Training, Driver's License, Employee Relations, Facilities Management, Fast Food, Federal Contracts, Financial Management, Government, Government Contracts, Human Resources, Human Resources Processes, ISO 9001, Insurance, Leadership, Lift/Move 50 Pounds, Logistics Management, Maintenance Services, Manufacturing, Mentoring, Military, Onboarding, Operational Strategy, Operations Management, People Management, Performance Metrics, Physical Demands, Problem Solving Skills, Process Improvement, Profit & Loss, Profit & Loss Management, Program Planning, Project Planning, Project/Program Management, Purchasing/Procurement, Quality Control, Requirements Validation/Verification, Resource Leveling, Retail Management, Risk, Risk Management, Safety Standards, Safety Systems, Safety Training, Safety/Work Safety, Sales Presentation, Security Clearance, Servant leadership, Staff Development, Staff Requirements, Systems Administration/Management, Team Building, Team Lead/Manager, Technical Support, Time Management, Training Program, United States Military, Willing to Travel
LOCATION
Robins AFB, GA
POSTED
1 day ago
Operations Manager Location: Warner Robins Air Force Base, Georgia Type: Exempt Work Schedule: Full-Time Compensation: $100,920 - $112,130 Benefits: Tessera is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time employees. Medical, Dental, Vision, Life & Short-Term Disability Insurance Elective 401(k) retirement plan with a 3% employer discretionary contribution after 90-days of employment Flexible Spending Accounts for both medical and dependent care 11 paid federal holidays, accrual of 12 paid days of vacation at the start of employment, paid sick leave Potential shared earning bonus Tuition assistance is available after 1 year of employment and potential scholarships for qualified dependents Professional development, certifications, and training opportunities Verizon wireless discount Employee Assistance Program (EAP), and an engaging wellness program Public Service Loan Forgiveness eligibility for full-time employees Tessera is dedicated to “Creating Opportunities for People with Disabilities” by hiring and supporting individuals with disabilities as well as veterans with disabilities. We take pride in our purpose-driven culture, our core values - Inclusion, Partnerships, Integrity - and our commitment to providing a safe and respectful work environment to our employees. Tessera is seeking a Site Manager to join the team in Warner Robins, Georgia. The Tessera Robins AFB Operations Manager leads a diverse workforce of technicians and professionals engaged in a variety of Vehicle Maintenance activities, Supply Part purchasing and tracking and logistical support activities that directly support the Robins AFB mission. This role serves as the sole on-site leader and primary point of contact for all Government representatives, including on-site Contracting Officer’s Representative. The Robins AFB Operations Manager is principally focused on delivering outstanding results through a quality, integrated, and responsive team. Building this quality team requires proactive recruitment, effective onboarding and job training, workforce development, and creating a positive employee-focused culture that takes pride in its work and supports the customer mission. This workplace also has a world-class safety and quality culture. The Robins AFB Operations Manager is responsible for the successful performance of the mission, customer satisfaction, financial performance, and the welfare of the employees while continually improving the efficiency of the operations. The success of this position will draw from Tessera's leadership competencies: Mission and Values: Safety Leadership; Operations Excellence; Customer Service; and Servant Leadership. Typical duties include but are not limited to: Leads the site team, including subcontractors, to deliver outstanding customer results both functionally and contractually. Conduct overall management coordination and be the central point of contact (POC) with the customer for performance of all work under the contract. Leads customer engagement and communications. Leverage full team including frontline supervisors, shop leads, QC, subcontractors and site leadership to maintain performance excellence and solve tough problems as a team in partnership with the customer. Continuously pulses customer stakeholders for improvement input and understands customer's needs, culture and mission. Fully supports Tessera's mission of Providing Opportunities for People with Disabilities. Actively partners with Tessera's recruiters, vocational specialists, HR Partners, and Workforce Development teams to attract, retain, and develop a diverse employee workforce. Drives a world-class safety management system and safety culture through leadership engagement, safety risk management, safety assurance and safety training and promotion. Model positive safety leadership behaviors. Strong employee relations skills including servant leadership. building morale, communication, providing feedback, and conflict resolution. Collaborates closely with human resources and vocational staff. Competent in the timely and effective use of employee relations tools and processes - owns these processes with support from HR (not the other way around). Manage by walking around. Mentors, motivates and inspires the leadership team, functional teams, and employees to operate with a "can do, will do" attitude. · Improves technician and support staff knowledge, skills and abilities through targeted recruiting, formal and on-the job training, coaching, and performance feedback along all aspects of the employee life cycle. Support staff in utilizing. Tessera's tuition assistance program for skills training and certification programs. Possesses strategic vision for the site, the contract and meeting the future needs of the customer. Able to convert this strategy into action through disciplined planning and project management. Focused on continual process improvement, "balanced excellence" of site performance metrics, and combatting operational complacency. Financial Management - understands profit and loss drivers, always looking at judicious use of Tessera resources and to preserve/improve Tessera's bottom line. Able to maintain the balance between mission and financial performance. Contract Management - understands the full contract requirements and ensures requirements are assigned to the right teams for day-to-day management. Briefs external and internal customers on relevant aspects and resolve issues as needed. Operational Excellence - leverages the leadership team to drive superior performance results, e.g., capacity, on-time completion, backlog, quality, and customer ratings. Includes a unified and tiered effort including shop tailgate sessions, production meetings, and customer briefings. Change Management - designs and implements change successfully, leveraging the shared intelligence and unique perspectives of the leadership team. Able to explain "the why" to employees in language that is relevant to them. Leads completion of key change initiatives for the customer and/or internal to the site. Responsible for the success of all missions assigned, including planning, profitability, resource leveling, production, status reporting, and coordination with employees, customers, Contracting Officers Representative (COR) and outside agencies. Establishes project objectives, procedures, and performance standards within boundaries of company policy and contract Performance Work Statement (PWS). Accountable for coordinating work schedules, day-to-day tasking and operational guidance to ensure the mission is accomplished on time, within budget, and according to established quality, security, safety and environmental standards. Facilitates, manages, and supports all internal and external reporting requirements. Formulates reports (Workday, Excel) concerning such areas as work progress, cost control, waste reduction and scheduling. Facilitate problem resolution through timely improvements and good working relationships. Control and tracking of property including materials, equipment, and supplies used for this contract. Travel to Home Office conferences, flagship sites, and outlying contract sites as needed. Ensures professionalism in both appearance and demeanor throughout the Tessera workforce. Responsible for updating and implementing the site's safety, quality, awards, and training programs. Assures ISO 9001 processes are developed, providing actionable data, and are incorporated into daily business processes. Ensure all quality benchmarks are met. Develops yearly budget requirements based on an assessment of contract requirements. Determines capital and expense requirements, establishes cash flow requirements, and determines P&L input for planning cycles. Models and continuously promotes Tessera's core values of integrity, inclusion and partnership in service to our purpose, our community impacts, and our humanitarianism. Develops a culture of innovation, collaboration, and informed risk taking. Empowers employees to make decisions in response to customers and to take appropriate action to ensure customer satisfaction. All Other Duties as Assigned. Qualifications: Bachelor’s degree in logistics, project management, business management or related required At least 8 years of vehicle maintenance repair activities, transition support activities, supply part parching and tracking, and logistical support activities required A combination of previous education and experience maybe considered for the role Staff leadership and management experience, including employee relations, employee development, supporting technical training and strong customer relations. Leading and/or managing successfully safety systems and positive safety cultures. Experience in union environments and Collective Barganing Agreements. Experience in Federal or DoD contract management. Good working knowledge of project management principles but more importantly experience in managing grisk, tracking and following up on multiple issues, developing and implement ting program and project plans and the ability to successfully operate and navigate the tasks associated with complext contracts. Physical Requirements: Employees must have the ability to perform the following physical demands for extended periods of time with or without assistance. The physical demands of this position may be reasonably accommodated for individuals with disabilities to perform the essential functions on a case-by-case basis. Must be able to lift and/or move up to 50 pounds. May be required to reach, kneel, walk, stand, and use repetitive motion for several hours at a time based on position duties. Work may require repetitive motion, reaching, lifting, kneeling, and walking. Standing or sitting for several hours at a time, climbing in and out of a vehicle, and up and down stairs may also be required. Must have the perseverance to work effectively under pressure for extended periods of time. Requirements: A valid state driver’s license is required with the ability to obtain and maintain coverage by Tessera’s insurance. Access to a federal military installation requires a REAL ID-compliant driver's license or an acceptable alternative, such as a U.S. passport or military ID, in accordance with the REAL ID Act. Please visit this website for more information: https://www.dhs.gov/real-id. Must be able to obtain and maintain applicable security clearances and installation access. A background check and E-Verify will be conducted for this position. - Date Posted: 06/30/2026 *** Access to a federal military installation requires a REAL ID-compliant driver's license or an acceptable alternative, such as a U.S. passport or military ID, in accordance with the REAL ID Act. Please visit this website for more information: https://www.dhs.gov/real-id. To Apply: Visit our website at www.tessera.org to complete an application. Current Employees: need to log into their Workday to apply through the Jobs Hub. Please reach out to your Recruiter if you need assistance. Tessera is a national non-profit, government contractor that is dedicated to “Creating Opportunities for People with Disabilities” through hiring and supporting individuals with disabilities and veterans with disabilities. We take pride in our mission-focused culture, our Core Values, Diversity, Partnership, Commitment, Integrity, and Quality, and our dedication to providing a safe and respectful work environment to our employees. Individuals with disabilities are encouraged to apply. Tessera is here to help you with the recruitment process. If you require an accommodation or support, please contact us at (360) 475-0756 ext. 349, or email recruiting@tessera.org. Tessera is an Equal Opportunity Employer - Women/Minority/Veteran/Disabled - Tessera participates in E-Verify Please submit a resume if you do not currently see an opportunity but are interested in working for Tessera. Click the "Sign In" Link in the top right corner of the screen to sign in to your candidate home account. You can check on your application status, sign up for job alerts, view job offers, and check on the status of pending hiring tasks. Tessera is committed to creating opportunities for people with disabilities, a purpose that drives everything we do. As a trusted provider in facility management, manufacturing, and vehicle maintenance, we focus on investing in our people to deliver exceptional results for our customers. Our customers rely on Tessera to consistently provide high-quality products and services, enabling them to achieve their goals. We fulfill our purpose when our customers meet theirs. At Tessera, we prioritize leadership development and are dedicated to specialized recruitment, career advancement, and job training. As a national leader in Disability and Veteran recruitment, hiring, and retention, Tessera continues to empower individuals and drive success across industries. At Tessera, we offer competitive wages and benefits, along with opportunities for professional growth. Working here is more than just a job; it’s a meaningful career that enables you to make a positive impact every day. We currently support over 1,700 employees across 13 states and Washington, D.C., and continue to expand nationwide.

About the Company

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Skookum