Operations Manager | Full-Time | Iowa Events Center

Oak View Group

Des Moines, IA

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JOB DETAILS

SALARY

$44,000–$47,000 Per Year

SKILLS

Audiovisual, Budgeting, Cellular Telephone, Collective Bargaining, Communication Skills, Computer Skills, Dental Insurance, Employee Terminations, Entertainment and Media, Equipment Maintenance/Repair, Event Management, Expense Tracking, Facilities Management, Facilities Planning, Federal Laws and Regulations, Food Services, Forecasting, Health Maintenance, High School Diploma, Housekeeping/Cleaning, Human Resources, Information Technology & Information Systems, Internet Programming, Interpersonal Skills, Leadership, Microsoft Excel, Microsoft Outlook, Microsoft Windows Operating System, Microsoft Word, Music, OSHA, Operations Management, Operations Planning, Organizational Skills, People Management, Performing Arts, Power Amplifier, Project Planning, Recruiting/Staffing Agency, Safety Standards, Safety Training, Safety/Work Safety, Sales, Sports, State Laws and Regulations, Team Lead/Manager, Team Player, Time Management, Training Program, Training/Teaching, Typing, Vendor/Supplier Relations, Vision Plan

LOCATION

Des Moines, IA

POSTED

1 day ago

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

The Operations Manager assumes management responsibility for all services and activities involved in the operations of all arena and convention spaces, providing direct supervision of all full-time and part-time hourly employees in the Operations Department, specifically in the areas of housekeeping, room sets, show care, and conversions at the Iowa Events Center.

This role pays an annual salary of $44,000-$47,000.

Benefits for Full-Time Roles: Health, dental, and vision insurance; 401(k) savings plan; 401(k) matching; and paid time off (vacation days, sick days, and 11 holidays).

This position will remain open until September 11, 2026.

Responsibilities

Management in areas of planning, coordinating and review of work plans for facility operations
Review, interpret and communicate with other management staff on complex event documents to forecast staffing and equipment needs for all arena and convention events
Responsible for the coordination and communication of a complex department schedule to ensure proper facility coverage, monitoring labor costs
Oversee and monitor changeover and housekeeping crews, providing team support
Maintain a healthy & safe work environment in accordance with company, local, state, federal and OSHA regulations / laws
Report unsafe working conditions, injuries, employee concerns, or escalated situations to management
Represent the company with temporary agencies, contractors, and vendors in a professional manner
Communicate with temporary agencies on staffing; schedule and monitor on-site labor
Interview applicants for part-time Building Attendant, independently make hiring decisions and onboard
Coach, evaluate, mentor employees to correct deficiencies; present / discuss discipline procedures timely
Partner with Operations leaders and Human Resources as needed.
Suspend employees, recommend employees for termination, and deliver termination as required
Manage DNR (Do Not Return) situations with temporary staff members and agency as required
Provide & oversee training for all Operations employees and temporary workers
Responsible for understanding, comply with, and supervise employees within parameters of any Collective Bargaining Agreement
Maintain positive, professional relations with any Union representatives
Coordinate / lead staff training and safety programs
Maintains departmental equipment, notifying management when repairs are needed
Ensure staff is working safely, monitoring any approved restrictions / reasonable accommodations
Participate in the development and administration of the Operations budget; forecast additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; and implement adjustments as necessary within assigned responsibilities. Provide recommendations / improvements
Coordinate / collaborate on events with Event Managers, Food Services, A/V, I.T., Engineering, etc.
Maintain superior interpersonal relations with vendors, contractors, employees, management and temporary employees
Work on-site, maintain excellent attendance, and contribute to a safe & healthy work environment

Qualifications

High school diploma or equivalent
Bachelor's Degree in facility management, event management, or related field; experience will be considered in lieu of education
3-5 years of experience in an operations/facility position in an arena, convention center, public facility or similar environment; with knowledge of setup/housekeeping and event coordination
Proficient computer skills in a Windows format
Experience with MS Word, Excel, Outlook, internet-based programs, and basic typing skills preferred
Ability to effectively be available via a company-provided cell phone, email, text
Ability to effectively lead a large team in a fast-paced, high-pressure environment
Knowledge of OSHA and other local / state / federal safety standards / requirements
Forklift certification or ability to acquire within 90 days of employment
Possess superior interpersonal, communication, and leadership skills
Ability to communicate clearly, concisely, professionally in-person and in-writing
Self-motivated, with the ability to work independently and with a team
Excellent organizational skills
Ability to work an event-driven schedule, including shifts of 8 hours or more on varying days, nights, weekends and holidays

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Operations Manager | Full-Time | Iowa Events Center

Oak View Group

Des Moines, IA

About the Company

Oak View Group

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