Salary: $80,000-$85,000 per year
Who we are: InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives better through our empathetic customer engagement and advocacy for our clients brands and reputations.
Are you ready to lead the financial strategy behind a high-performing call center operation? We're looking for a dynamic Finance Operations Manager in Morrisville, NC, who will drive budgeting, forecasting, and cost optimization to ensure operational excellence and profitability.
In this role, you'll:
• Own financial planning and analysis for large-scale call center operations. • Partner with Operations, Workforce Management, and client leadership to deliver accurate reporting and actionable insights. • Ensure contract compliance, cost control, and strategic alignment with service delivery goals.
Responsibilities: • Own annual operating budgets and rolling forecasts including labor, overtime, training, technology, and overhead. • Develop staffing cost models aligned to call volume, AHT, service level, shrinkage, and productivity. • Monitor performance against budget and forecast and provide variance analysis. • Produce weekly, monthly, and quarterly reporting. • Identify financial risks and opportunities and recommend actions. • Oversee client invoicing aligned with contractual terms and rate cards. • Support pricing, contract renewals, and financial components of negotiations. • Establish financial controls and ensure compliance with policy and GAAP. • Act as trusted advisor to call center leadership teams. • Partner with WFM, QA, HR, and Ops to drive alignment and accountability. • Lead and develop finance analysts or specialists where applicable.
Qualifications: • Bachelor's in Finance, Accounting, Business, or related field. • 5+ years of progressive financial experience supporting a call center or BPO (highly preferred). • Must be able to work onsite in Morrisville, NC (occasional hybrid work is possible after probation period). • Strong understanding of labor-driven cost models and forecasting. • Advanced Excel modeling and reporting. • Demonstrated success supporting fast-paced operations. • Ability to communicate financial insight to non-finance audiences. • Analytical and problem-solving skills with a focus on innovative solutions. • High attention to detail and accuracy in complex tasks and deliverables. • Ability to influence without authority through strong communication and credibility. • Collaboration and business partnership across diverse teams and stakeholders. • Results orientation with a commitment to achieving measurable outcomes. • Client invoicing or contract-based pricing experience preferred. • Familiarity with WFM, financial systems, and call center reporting platforms preferred.
As one of the industry’s leading business process outsourcing providers today, GC Services offers a wide array of accounts receivable solutions and customer care solutions to both public and private sector organizations. Our partnerships include clients from numerous industries including the automotive, banking and financial services, cable and satellite, consumer goods/computer manufacturing and electronics, retail, telecommunications, utility, mortgage, student loans, and various governmental sectors. Such diverse experience allows us to deliver best-in-class solutions to our clients with highly skilled management and staff.
GC Services' unique and distinguishing factors include our financial strength, industry longevity, and tenured executive leadership. GC Services is a financially stable organization, with earnings growth and no long-term debt. We have maintained continuity of ownership since our inception in 1957, with no ownership changes.