Company Overview
Riverstone Logistics RLX is a big and bulky supply chain powerhouse delivering seamless final mile middle mile warehousing fulfillment and storage solutions through a nationally integrated platform. Founded in 2017 by five partners who believed logistics could be built around something bigger than moving freight we began with furniture delivery and grew into a nationwide provider serving complex supply chains across the United States. We are a purpose-driven company. We exist to use our God-given talents and opportunities to love our neighbors serve our communities and improve our industry. That purpose shapes how we lead our teams how we partner with our customers and how we take ownership of every delivery. Our people who we call Extra Milers bring genuine integrity and care to every mile. If you lead well communicate with clarity and want your work to mean something we want to meet you. If youre looking for a place where people genuinely matter youve found it.
Position Summary
The Operations Manager supports the General Manager with supervision of a client-based operation by successfully facilitating the client relationship at the local level. This position assists in maximizing labor efficiency while minimizing overhead and operational expenses. The Operations Manager also conducts operational analyses audits current procedures to monitor and improve the efficiency of operations. The Operations Manager will spend most of hisher time in the office or warehouse maximizing the performance of the site.
Competencies
Customer Focus
Drive for Results
Ethics and Values
Problem Solving
Conflict Resolution
FunctionalTechnical Learning
Managing and Measuring Work
Timely Decision Making
Developing Direct Reports & Others
Delegation
Motivating Others
Organizing
Essential Duties and Responsibilities
The essential functions include but are not limited to the following
Supporting the General Manager in the meeting and exceeding client service goals
Driving maintaining and evangelizing the Company culture purpose and core beliefs through hands-on training effective onboarding and selection of new Extra Milers within the location
Oversee operations and ensure objectives are being met
Act as a Locations point of contact in absence of General Manager
Ensure the implementation and maintenance of Lean warehouse principles when applicable
Enforce company compliance standards across the entire operation
Maintain a professional appearance always while setting an example for employees alike
Ensure the planning and scheduling of third-party transportation services are executed in a timely manner when applicable
Manage and perform activities related to dispatching routing and tracking transportation
Support an environment that fosters open and positive team communication
Build a strong rapport with our service providers and clients
Communicate dailyshift goals of facility devise communicate and implement plans to obtain operational goals work with and motivate employees to ensure goal achievement provide progress or constraint updates to management and implement corrective measures as needed
Representing the Company by maintaining relationships with clients and ensuring contractual and ongoing relationships
Enforce location safety management plans
Support the Location Manager with ensuring successful compliance and performance of all vendors and service providers
Manage a team of direct reports punctuality performance PTO discipline coaching etc.
Advise Extra Milers on safety security employee relations scheduling training grievances and the like ensuring employees and supervisors comply with company policies and administering practices in fair and equitable manner
Perform other duties as assigned
Minimum Qualifications Knowledge Skills and Abilities
High School DiplomaGED or equivalent required Bachelors Degree preferred 3-5 years of warehouse distribution andor supply chain operations preferred with at least 1 year of supervisory experience strongly preferred Exposure to Lean principles systems and tools where applicable Must have reliable transportation to commute to the workplace and attend client meetings as necessary. This may involve traveling to various locations within the specific region for the client.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully