We are seeking an Operations Manager – Customer Experience in Orlando, FL, offering a full-time role with $90,000+ annual compensation.
This position involves leading daily operations in a fast-paced, high-volume service environment, managing people, processes, and performance to ensure exceptional customer experiences.
Responsibilities include coaching teams, overseeing scheduling, analyzing performance metrics, and implementing process improvements.
The ideal candidate has 10+ years of management experience in customer service, hospitality, retail, or similar fields, with strong leadership, communication, and organizational skills.
No industry-specific experience is needed; full training will be provided.
Benefits include health coverage, 401(k), paid time off, and leadership development opportunities.
This role requires on-site work in a dynamic environment, balancing people leadership with operational execution.