Operations Manager, Client Pantry Services

Just Fare

Oakland, CA

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JOB DETAILS

SALARY

$80,000–$90,000 Per Year

SKILLS

Beverages, Catering Services, Cellular Telephone, Communication Skills, Cook Dishes, Corrective Action, Cost Control, Cross-Functional, Customer Retention/Renewal, Customer Satisfaction, D Programming Language, Dental Insurance, Detail Oriented, Driver's License, Equipment Maintenance/Repair, Establish Priorities, Financial Strategy, Ingredient Selection, Inventory Cycle Counts, Leadership, Merchandising, Operations, Operations Management, Operations Planning, Organizational Skills, People Management, Performance Management, Presentation/Verbal Skills, Problem Solving Skills, Procedure Implementation, Purchasing/Procurement, Retail, Sales Management, Sales Support, Sanitation, Schedule Development, Slack, Staff Requirements, Standard Operating Procedures (SOP), Startup, System Operations, Team Lead/Manager, Team Player, Time Management, Transportation and Logistics, Vendor/Supplier Sourcing, Vision Plan, Waitressing, Warehousing, Willing to Travel, Writing Skills

LOCATION

Oakland, CA

POSTED

3 days ago

Position Overview

The Operations Manager Snack & Drink (S&D) leads the daily execution and team management of the Snack & Drink business unit. This role is responsible for managing daily client communication, supervising site-level teams, ensuring operational discipline, maintaining service standards, and executing against financial guardrails established by the Director of Snack & Drink.

The Operations Manager S&D reports directly to the Director of Snack & Drink and serves as the primary owner of day-to-day operations across all S&D sites. This position is based out of Oakland HQ and will require frequent travel to all S&D client sites, including any out of state locations.

About Just Fare

Just Fare is building a just world where food is a force for social change. We make good food - for people who enjoy eating, and for those who want a more equitable and just food system. Based in Oakland, CA, we offer a variety of services for workplaces; such as, Office Catering, Snack & Drink programs, event catering, commercial kitchen design and operate a community kitchen. We ground everything we do in service of creating a more responsible and ethical world.

1% of our revenue supports donated meals made by our charitable arm, Just Fare Community Kitchen. So far, we have delivered over 494,250 meals to communities fighting food insecurity in the Bay Area.

Tastes good. Does good.

About Workplace

Our Workplace business unit prepares and serves food for a variety of Bay Area companies and institutions. Ingredients are carefully selected from organic, local, independent farms - prioritizing purchasing from BIPOC and women-owned purveyors. Prepared to satisfy refined palettes and a diverse range of dietary sensitivities and preferences, our nourishing meals aim to delight employees. Our Workplace business unit offers multiple food program solutions to meet our clients' needs.

Requirements

Responsibilities

Daily Operations & Account Management

Serve as the primary point of contact for day-to-day client communication across all S&D sites
Manage client requests, product adjustments, and operational changes within approved guardrails
Respond to service issues and resolve escalations in a timely and professional manner
Ensure smooth execution of snack and beverage programs across multiple sites
Coordinate and execute site launches and program transitions in partnership with the Director
Maintain high levels of client satisfaction and retention
Escalate strategic or financial-impact decisions to the Director as needed
Coordinate client snack and drink activations and engagement events including staffing support, sourcing and vendor coordination, and hosting.

Team Leadership

Directly manage Assistant Managers, Site Leads, Attendants, Baristas, and Drivers within the S&D division
Oversee scheduling, labor allocation, and coverage across all sites
Conduct regular 1:1s with Assistant Managers and Site Leads
Ensure performance management processes are followed consistently
Recruit, onboard, train, and develop S&D frontline staff
Set and maintain clear expectations for service standards, professionalism, and hospitality
Foster a culture of accountability, teamwork, and operational discipline

Inventory, Ordering & Merchandising Oversight

Oversee ordering and receiving processes across all client sites
Ensure inventory systems are followed consistently, including proper storage, rotation, and cycle counts
Monitor shrinkage and inventory discrepancies and take corrective action
Enforce merchandising standards specific to each client site
Ensure smallwares and equipment are maintained, organized, and functioning
Coordinate transportation logistics and inventory transfers between warehouse and client sites
Partner with the Director to identify cost control opportunities

Operational Discipline & Systems Execution

Implement and enforce standard operating procedures across all sites
Ensure daily, weekly, and monthly operational checklists are completed
Monitor time and temperature standards and food safety compliance
Oversee opening and closing procedures across sites
Ensure cleanliness, organization, and sanitation standards are upheld
Participate in developing and refining operational systems alongside the Director
Provide feedback on operational inefficiencies and recommend improvements

Cross-Functional Collaboration

Partner with Culinary leadership to ensure smooth integration of in-house products into S&D programs
Support Sales during program launches and transitions
Communicate proactively with the Director regarding performance trends, risks, and staffing needs

Qualifications & Requirements

Minimum 5+ years experience in multi-site hospitality, retail food, grocery, or route-based operations
Minimum 3+ years managing frontline staff and supervisors
Strong people leadership skills with demonstrated ability to hold teams accountable
Experience managing scheduling, labor allocation, and service standards
Strong understanding of inventory systems and operational controls
Ability to manage multiple sites and priorities in a fast-paced environment
Comfortable making decisions within defined guardrails
Strong written and verbal communication skills
Highly organized with strong attention to detail
Proficiency in Google Suite, Slack, and operational tools
Valid driver's license and ability to travel between client sites as needed
Experience working in a scaling or startup food business preferred

Schedule & Expectations

Typical schedules are generally Monday through Friday with hours dependent on the service. However our Snack and Drink primary hours of operation are from 5am - 5pm. You are responsible for managing your schedule directly with your manager.

Shift details: Shift details: Exact schedule may fluctuate, S&D operations can be at any time (24/7).

Compensation & Benefits

Competitive wages in an equitable tiered pay structure for all positions.
Cell Phone Stipend
Health, dental, and vision insurance - After 90 Days
Self Managed Vacation, Paid Time Off (PTO) - After 90 Days
All employees 401K (retirement account) -After 90 days
Commuter (pre-tax) - After 30 Days
Meals provided daily onsite at Oakland Commissary Kitchen and most client locations.
Opportunity to develop your skills, work with amazing people & be a part of a force for social change!

Salary Description

Salaried Role $80-90K/Year

Operations Manager, Client Pantry Services

Just Fare

Oakland, CA

About the Company

Just Fare

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