PuroClean of Charleston
Operations Manager -- Construction Restoration
Location: Charleston, North Charleston, SC
We are rebuilding a Charleston restoration operation with a high bar for execution and ethics. This role is for a proven restoration operator who can lead teams, drive quality, and run tight operations inside the insurance-driven claim cycle.
Own day-to-day production operations across mitigation, drying, demolition, mold remediation, and reconstruction coordination. Youll lead technicians, estimators, and subcontractors, enforcing standards and ensuring jobs move fast, clean, and profitable without compromising customer experience.
Key Responsibilities:
Operational Leadership Own scheduling, dispatch, sequencing, and resource allocation Implement SOPs aligned with restoration best practices IICRC expectations Track KPIs, cycle time, margin, labor productivity, drying performance
Team & Field Management Recruit, train, and manage technicians, estimators, and subcontractors Set performance standards and coach skill development, equipment safety, documentation Conduct site walkthroughs, QC checks, and job post-mortems
Claims & Documentation Ensure complete job documentation, photos, moisture mapping, measurements, scope support Partner with estimating, on supplements, and adjuster, TPA coordination Safety Compliance and Customer Experience Enforce PPE and jobsite safety discipline Ensure professional communication throughout the job lifecycle Support complex claim conversations as needed
Financial & Profitability Ownership Control labor, sub costs, equipment utilization, and job margins Identify supplementation opportunities and support monthly performance reviews
Qualifications:
7 or more years of restoration operations experience, water, mold, fire, full-service preferred Strong understanding of claim workflows and operational discipline Comfort leading teams with metrics, KPIs, and accountability Experience coordinating a rebuild is a major plus CAT surge experience, hurricanes, floods, freezes a plus Valid drivers license and acceptable driving record Willing to complete a background check upon a conditional offer
Pay: Base salary: $80,000 to $125,000 Performance bonus potential: target total $80,000 to $125,000 Bonus based on profitability, cycle time, and KPI performance Performance-based bonus opportunity PTO Holidays and healthcare options final details confirmed during hiring Training, certification support, and meaningful autonomy as the operation scales
Why PuroClean At PuroClean Charleston, we serve people on some of the worst days of their lives after water damage, fire, or mold has disrupted their home or business. That responsibility demands more than technical skill. It requires integrity, professionalism, and trust.
This is a veteran-owned operation built with a high standard for how work is done and how customers are treated. We are rebuilding the team from the ground up with people who take pride in doing things the right way, supporting each other in the field, and delivering work we can stand behind. Here, your work matters. You are not a number on a crew; you are part of a team setting the culture, the standards, and the reputation of a growing restoration operation in the Charleston community.
PuroClean is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information, military status, or any other protected characteristic under federal, state, or local law. We provide reasonable accommodations for applicants and employees as required by law.
Experience Senior-Level: 8 years Job type: Full Time Additional benefits: Base salary: $80,000 to $125,000 Performance bonus potential: target total $80,000 to $125,000 Bonus based on profitability, cycle time, and KPI performance Full-time W-2 employment Performance-based bonus opportunity PTO Holidays and healthcare options final details confirmed during hiring Training, certification support, and meaningful autonomy as the operation scales
We Build Careers" - Steve White, President and COO
With over 300 locations across North America and Canada, PuroClean is leading the industry in emergency property restoration services by helping families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a 'servant-based leadership mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.
PuroClean Disaster Restoration of Charleston, locally owned and operated by Mark & Dawn Erickson, is the Lowcountry leader in disaster restoration services. We have been very blessed with consistent growth of our business and loyal customers over the years. Our team has worked hard to earn us the solid reputation as the industry leader in our area and are the reason that our honesty, hard work, and strong knowledge base for this industry have added to our success. Culture is very important to us. We want to make sure that we are the right fit for YOU. Apply today and join our Winning TEAM. We are One Team, All In, Following The PuroClean Way in the spirit of Servant Leadership.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to PuroClean Corporate.