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Operations Manager - BWI Airport

Reimagined Parking

Hangover, Maryland

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JOB DETAILS
SALARY
$60,000–$65,000 Per Year
SKILLS
Administrative Management, Airport Management, Brand Marketing (Branding), Brand Strategy, Budgeting, Business Administration, Business Development, Business Strategy, CDL Driver's License, Channel Marketing, Corporate Policies, Cost Control, Customer Acquisition, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Direct Marketing, Documentation, Driver's License, Event Management, Financial Analysis, Homeland Security, Leadership, Logistics, Marketing Campaign, Meet Sales Quota, Mentoring, Operations Management, People Management, Pricing, Product Pricing, Profit & Loss, Profit & Loss Analysis, Profit & Loss Management, Resolve Customer Issues, Resource Management, Revenue Growth, Sales Management, Sales Prospecting, Set Goals, Team Building, Team Player
LOCATION
Hangover, Maryland
POSTED
8 days ago

Description


We are seeking motivated and customer-centric Operations Managers to lead our parking operations in various locations. This role focuses on delivering exceptional customer service, personnel management, location profit and loss analysis, revenue generation, direct marketing, event management, client management, business development, and team development. If you are a leader with a passion for ensuring the best customer experience and driving business success, we encourage you to apply. 

Key Responsibilities


  1. Exceptional Customer Service: Ensure an exceptional and seamless customer experience for every parker 
  2. Personnel Management: Recruit, train, and develop a high-performing team. Provide leadership and mentorship to staff, setting clear goals and expectations. 
  3. Location Profit and Loss: Analyze financial data for assigned parking locations to make informed decisions regarding budgeting, pricing, and resource allocation. Implement cost-control measures to maximize profitability. 
  4. Revenue Generation: Identify opportunities to increase revenue and implement strategies to achieve revenue goals. This includes pricing strategies, customer acquisition, and cost-effective operations. 
  5. Direct Marketing: Develop and execute marketing campaigns to attract new customers and retain existing ones. Utilize various marketing channels to increase brand visibility 
  6. Event Management: Coordinate parking logistics for special events and venues. Ensure seamless operations during high-traffic periods. 
  7. Client Management: Maintain excellent relationships with clients, addressing inquiries, and proactively addressing any concerns. Ensure client needs are met and expectations are exceeded. 
  8. Business Development: Identify new business opportunities and partnerships that can drive growth. Expand the client base and explore additional revenue streams. 
  9. Team Development: Foster a culture of professionalism, accountability, and teamwork. Train and develop staff to provide exceptional customer service. 


Skills, Knowledge and Expertise


  • Bachelor's degree in Business Administration, Management, or a related field  
  • Proven experience in the parking management industry with a minimum of 5 years in a leadership role. 
  • Strong focus on customer service and client satisfaction. 
  • Proficient in location profit and loss analysis. 
  • Demonstrated experience in revenue generation and direct marketing. 
  • Event management experience is a plus. 
  • Client relationship management skills. 
  • Business development and strategic thinking abilities. 
  • Leadership and team-building skills. 

REQUIREMENTS: 
  • Must be at least 18 years of age 
  • Valid Commercial Driver’s License (CDL) with Passenger Endorsement required 
  • Prior commercial or shuttle driving experience preferred 
  • Clean driving record in accordance with company standards 
  • Ability to work flexible schedules, including weekends and holidays 
  • Must successfully pass a background check, in accordance with company policy and applicable laws 
  • Must be authorized to work in the United States and able to provide documentation verifying eligibility, as required by the Department of Homeland Security. Reimagined Parking participates in the E‑Verify program to confirm employment eligibility.  

Benefits


Join our team and enjoy an outstanding benefits package, including:

Generous Paid Time Off: Enjoy 20 days of paid time off, plus 8 paid holidays, so you can rest and recharge.

Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.

Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.

401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.

Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.

Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones

About the Company

R

Reimagined Parking