Operations Manager | Bethel Woods

LEGENDS GLOBAL  

Legends Global is the premier partnertothe world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The LegendsGlobal culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you.Join us!

THE ROLE

We are looking foranOperationsManagers to lead our staff during events.You will motivate staff to provide excellent customer service.Responsibilities include ensuring efficient catering operations,eventoperations, aswell asmaintaininghigh production, productivity, quality, and customer service standards. To be successful in this role,you’llneed management skills and experience in both front and back of the houseoperations.Weexpect you to lead by example and uplift our staff during busy moments in our fast-paced environment.Ultimately, youwill ensure our events run smoothly, and customers have pleasant experiences.

ESSENTIALFUNCTIONS

• Oversee employees, including supervisors, during busy events. 

• Preserve and execute excellent levels of internal and external customer service.

• Maintain a strong presence on the floor during events to oversee the execution of event plans.

• Train and instruct food and beverage employees on procedures, equipment, service standards, etc.

• Organize andmonitortheset-upof assigned catering events.

• Plan, organize, and coordinate all daily operational activities to ensure the venue's readiness for events.

• Ensure smooth event operations, addressing any on-site issues promptly tomaintainservice quality and safety.

• Supervise, train, and evaluate departmental staff, fostering a culture of safety, teamwork, and accountability.

• Participate in regular staff meetings to review event plans, schedules, and performance updates.

• Coordinate the operations activities with other departments and event-related contractors to ensure facility readiness and smooth operation of events.

• Implement and update venue rules, regulations, policies, and procedures.

• Provide clear, concise, andtimelycommunication of directives to other departments.

• Ensure theoperational teamreceives pertinent information for the most effective use of the venue and staffing.

• Assistindevelopmentof policies and procedures to ensure best practice of compliance with laws, regulations, and company standards.

• Investigate, analyze, and resolve operational problems and complaints.

• Conduct periodic staff meetings to discuss procedures, problems, and policy changes.

• Enforce food service sanitation and safety, food handling procedures

• Coordinate with other departments including culinary, sales, and any otherdepartmentsin order tosolve problems and meet client expectations

• Work withGeneral Manager, F&B Manager, Catering Manager, Executive Chef,& Scheduling Coordinatorregardingproper staffing levels for eventsand execution. 

• Serves as MOD (Manager on Duty) as.

• Practice safe work habitsand complete company and venuesafetyand general compliancetraining.

• Maintain a pleasantand collaborativeattitude towards customers, co-workers, and management.

• Works with vendorsregardingfood orders in conjunction with the F&B Manager. 

• Assistwith working withwarehousedepartment to ensure proper amounts of products for venue and events.

• Know and ensure all laws, codes, ordinances, policies, procedures, Risk Management, safety precautions, rules/regulations, and emergency procedures are followed.

• Adheres to the LegendsGlobal and venuecompanypolicies.

• Complete otherdutiesassignedby management. 

• Available to worknon-traditional hours (Nights, Weekends & Holidays)

SKILLS

• Strong working knowledge of general and cost accounting principles.

• High aptitude for numerical analysis and financial reporting.

• Excellent communication, interpersonal, and organizational skills.

• Ability to handle highly confidential information with discretion.

• Proficiencywith accounting software, spreadsheets, and word processing applications.

• Demonstrated ability to work collaboratively in a fast-paced environment.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of theknowledge, skill, and/or ability . Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Minimum3-5yearsof proven experience in a food and beverage managerial role. 

• MS Word, MS Excel, POS Proficient

• Excellentwritten and verbal communication skills

• Ability to execute instructionsfurnishedinwritten,oral,or diagram form.

• Strong attention to detail.

• Able todemonstrateflexibility and quickly adapt to changes.

• Ability to be self-motivated and workindependentlyandwork well as a team player.

• Ability to work in a fast-paced environment. 

Education, preferred qualifications,and/or experience

• 3–5 years ofoperationalhospitalitymanagement, or entertainment environments.

• 3-5 years ofoverseelargerteam of 200+ staff.

COMPENSATION

Competitivesalaryof$70,000per year, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan. 

WORKING CONDITIONS

Location:Bethel Woods Pavilion

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to lift/move/maneuverat least30 lbs. (increase weight as necessary by role for example warehouse may need to lift heavier)

• Standing, walking, bending, reaching and repetitive motions. 

• Ability to walk forlong periodsof time through venue that consists of slightly hilly elevation and distances. 

NOTE: