Operations Manager
Location: Primarily Remote, with occasional in-person responsibilities
Reports to: Owner / Director of Operations About Corporate Cleaning Group
Corporate Cleaning Group launched its Austin franchise in August 2023 and has grown quickly by focusing on high-quality service, accountability, and strong client relationships. Position Summary
The Operations Manager plays a key leadership role in supporting daily janitorial operations and helping ensure smooth execution across accounts. Reporting directly to the Owner / Director of Operations, this position assists with scheduling, staff communication, inspections, training, client follow-up, and overall operational support. This role serves as the central link between clients, supervisors, and field staff, helping ensure smooth day-to-day operations, service quality, staff accountability, and client satisfaction. The Operations Manager will oversee scheduling, communication, staffing coordination, administrative processes, quality control, and operational follow-up across multiple job sites. This position requires someone who is highly organized, proactive, coachable, and committed to maintaining high standards across all areas of operations. Key Responsibilities - Oversee daily janitorial operations across assigned accounts
- Create and manage staff schedules to ensure proper site coverage
- Serve as the main communication hub between clients, supervisors, and staff
- Manage the business line during daytime hours and provide evening or weekend support as needed
- Support recruiting, hiring, onboarding, and training of new employees
- Coordinate staffing changes, call-ins, and shift coverage needs
- Process payroll-related updates and administrative changes
- Track inventory and supply needs across job sites
- Input and update client accounts, schedules, and reports in company systems
- Create and maintain job cards in Lighthouse and other operational systems
- Prepare and send client follow-up reports, inspection findings, work orders, and service updates
- Monitor service quality through site inspections and staff follow-up
- Provide coaching, accountability, and feedback to supervisors and cleaners to maintain service standards
- Oversee special projects, client requests, and operational improvements
- Support marketing and lead follow-up efforts, including outreach, client visits, and dropping off materials to prospective leads
- Ensure compliance with company procedures, safety expectations, and service standards
- Foster a team culture of accountability, communication, and service excellence
- Maintain a high level of attention to detail in scheduling, inspections, follow-up, communication, and service execution
- Accept feedback professionally and make corrections quickly when needed
Work Environment and Schedule
This role is primarily remote during daytime hours, with occasional in-person responsibilities for inspections, client meetings, training, and special project oversight. Evening work is required for employee training, inspections, and operational support. Weekend availability is occasionally required, including remote management of the business line as needed. In rare cases, the Operations Manager may assist with shift coverage or cleaning tasks if floaters and supervisors are unavailable. This is not a regular part of the role. Compensation and Benefits - Salary: $55,000 annually
- PTO
- Eligible for a performance-based bonus after 1 year of employment, based on KPI achievement and overall performance
- Annual bonus may be awarded at up to 10% of base salary
- Eligible to earn 15% commission on new clients they directly bring in through marketing or outreach efforts, based on the first month's contract amount
- Opportunity for continued growth within the company as operations expand
Ideal Candidate
The ideal candidate is proactive, organized, dependable, and able to balance administrative responsibilities with field support and client service. They must have strong attention to detail, be open to feedback, and be willing to make adjustments quickly when needed. This role is best suited for someone who takes ownership, communicates well, follows through, and can help uphold high standards across the company. Acknowledgment: I acknowledge that each independent Corporate Cleaning Group franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation, and employment practices vary by location. Neither Corporate Cleaning Group Franchise System, LLC ('Franchisor') nor its affiliates have the power to: (1) hire, fire or modify the employment condition of the franchisee's employees; (2) supervise and control the franchisee's employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Corporate Cleaning Group Franchise System, LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and (iii) any of the employees of the independent franchisees.
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