Operations Manager

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Operations Manager

Job Title: Management Analyst IV

Agency: Health & Human Services Comm

Department: CPO Application Services

Posting Number: 18577

Closing Date: 07/31/2026

Posting Audience: Internal and External

Occupational Category: Computer and Mathematical

Salary Range: $5,797.66 - $7,750.24

Pay Frequency: Monthly

Salary Group: TEXAS-B-25

Shift: Day

Additional Shift: Days (First)

Telework:

Travel:

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Exempt

Facility Location:

Job Location City: AUSTIN

Job Location Address: 4601 W GUADALUPE ST

Other Locations:

MOS Codes: 0510,0570,4502,4505,8016,8840,8852,8862,8870,11A,11Z,14FX,165X,171X,35PX,37A,37F,3N0X6,46A,612X,632X

641X,70A,70D,70E,712X,732X,INF,IS,SEI13,SEI15,YN,YNS

Brief Job Description:

This position is open to U.S. Citizens and permanent residents.

This onsite role requires the selected candidate to work from an HHS office in Austin, Texas.

The Operations Coordinator reports to the Deputy CIO of the TIERS/MES Product Office. This position is focused on coordinating strategic operations of the IT Social Services Applications (IT-SSA/TIERS) and Medicaid Enterprise Systems (MES) teams and works directly with the Directors of each team to ensure alignment. Work involves developing and maintaining an operational plan; identifying opportunities for process improvements and applying industry standard process improvement methodologies; managing communications between the teams, the DCIO, and executive leadership; performing routine data analysis; delivering reports, dashboards, and presentations to all levels of stakeholders; monitoring and analyzing team productivity metrics; coordinating meetings and other collaboration activities to drive innovation and improvement; managing external communications; and tracking audit activities. This position works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.

Essential Job Functions (EJFs):

EJF1 - (30%) Coordinates operational activities to meet the Product Office's business needs; develops and maintains operational plans and processes and identifies and documents steps to achieve established strategic and operational plans. Analyzes established business processes and existing systems to identify gaps and document required enhancements and improvements; applies industry standard process improvement methodologies to increase efficiency and effectiveness. Supports team leads in disseminating process updates and general team communications, providing training and direction as required. Communicates expectations from the DCIO to the team leads and monitors compliance with team requirements.

EJF2 - (30%) Performs routine data analysis using analytics toolsets and visualization tools to identify and track trends, develop insights, formulate hypotheses and draw conclusions and recommendations based on data consumed. Develops reports and dashboards as required to track details on resources, applications, budget, audits, and other key business factors. Consolidates key findings and metrics into executive-level presentations. Monitors and analyzes team productivity metrics.

EJF3 - (25%) Coordinates and leads all-hands staff meetings, small group work sessions, and collaborative innovation initiatives. Represents the department at IT meetings and training sessions and prepares relevant presentation content. Coordinates meetings with outside vendors and program personnel. Performs tasks on behalf of the Deputy CIO upon request, including representing the DCIO at meetings.

EJF4 - (15%) Interfaces with the audit team to track the status of ongoing audits, recommendations, and validation exercises. Prepares regular status reports for leadership on audit findings and requirements. Prepares reports in response to legislative requests. Supports development of external communications of team achievements and advancements.

Knowledge, Skills and Abilities (KSAs):

Knowledge

• Knowledge of business and management principles involved in strategic and operational planning.
• Knowledge of business process analysis and quality improvement.
• Knowledge of project management principles and practices.
• Knowledge of process improvement methodologies.
• Knowledge of the software development lifecycle and agile development methodologies.
• Knowledge of basic data modeling methods.
• Knowledge of business intelligence software (e.g., Tableau, Power BI, etc.).
• Knowledge of quantitative methods, statistics, or data visualization.

Skills

• Skilled at leading and coordinating complex initiatives across internal teams and external partners.
• Skilled at translating data analysis findings and technical information into executive-level communication and recommendations.
• Skilled at organizing and reviewing data for trends and patterns.
• Skilled at developing and delivering reports.
• Skilled at performing routine and ad-hoc data analysis.
• Skilled at developing documentation, proposals, dashboards, charts, and reports based on data analysis.
• Skilled at planning, prioritizing, and delivering work to achieve high quality outcomes.
• Skilled at analyzing and evaluating complex information technology applications, policies, issues, legislative mandates, standards, policies and procedures.
• Skilled in developing creative and workable solutions to complex problems and issues.
• Skilled at effective verbal and written communication and presentation skills.
• Skilled at working collaboratively and cooperatively at all levels of an organization and with other agencies.
• Skilled at managing sensitive and confidential communications.
• Skilled at using a PC and Microsoft Teams, Excel, Outlook, PowerPoint, Word, SharePoint, OneDrive, Copilot, and Visio.
• Strong attention to detail.

Abilities

• Ability to work effectively independently, as well as collaboratively with diverse groups of people.
• Ability to build and maintain effective working relationships.
• Ability to lead and influence without direct authority.
• Ability to operate independently with sound judgment, initiative, discretion, and consistent follow through.
• Ability to maintain situational awareness across multiple efforts, identifying risks, dependencies, and emerging issues.
• Ability to balance competing priorities while aligning work to goals, timelines, and resource constraints.
• Ability to adapt communication and leadership approach based on audience and context.
• Ability to gather input, formulate a plan, provide follow-through and carry it to fruition.
• Ability to handle confidential information appropriately according to agency policies and procedures.
• Ability to exercise sound judgment in making critical decisions.
• Ability to bring about consensus on contradicting views.
• Ability to use advanced critical thinking and problem-solving skills to proactively identify issues and propose ways to address them.
• Ability to communicate effectively and authoritatively with people at all levels of the agency in virtual and non-virtual settings.
• Ability to apply time management, project management, and multitasking methods to direct and organize tasks to meet timeframes for multiple assignments.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

Required

• Bachelor's or Master's degree in Computer Science, Information Systems, or Business Administration (or equivalent experience).
• 4-6 years of experience managing operations for a large team, preferably in an IT field.
• Demonstrated experience with data analysis, visualization, analytics, and executive level reporting.

Preferred

• Prior public sector experience.
• Demonstrated skill at using Power BI, Tableau, or other business intelligence and data visualization tools.

Additional Information:

Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and the requirements of HHSC Human Resources Manual.

Selected candidates must be legally authorized to work in the U.S. without sponsorship.

Selected candidate must be willing to commute to the office on the required days.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditors Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.