Operations Manager

Mansfield Service Partners is looking for an Operations Manager for our Aurora, CO location.

The Operations Manager leadership role responsible for overseeing the hands-on management of physical assets and field personnel.This individual manages a diverse team, including Drivers and Mechanics, to ensure superior customer retention, seamless new business integration, and peak operational performance of the On-site PM technicians along with our team that manages inventory and delivery of our Lubricants program

Responsibilities

• Maintenance & Scheduling: Manage the personnel and oversee the scheduling of our on-site Preventative Maintenance (PM) service group.
• Asset Management: Partner with MSP's fleet team to manage Truck Repair and Maintenance (R&M) programs, ensuring all vehicles are compliant, safe, and cost-effectively maintained.
• Inventory Logistics: Direct delivery and stock management of lubricant inventory, ensuring accuracy in levels and timely fulfillment of customer orders.
• Personnel Supervision: Provide direct leadership, safety training, and performance management for Drivers, Service Technicians and Mechanics.

• Develop annual goals and coaching strategies for team to achieve company objectives.
• Conduct regular performance reviews and address performance issues constructively and promptly.
• Promote Mansfield's Core Values, serving as a model for professional growth and positive accountability.
• Lead by example and execute companywide talent management programs, including but not limited to goal setting, performance reviews, succession planning, and performance management discipline.

• Forecast operational needs and create and manage effective communication bridges ranging from Yourself and your direct reports throughout all levels of the organization.
• Lead weekly departmental meetings and distribute status reports to relevant stakeholders.
• Coordinate team schedules to ensure 24/7 coverage for customer service and emergency maintenance needs.

• Serve as the primary escalation point for high-level customer issues and complex onboarding requirements.
• Collaborate with Sales Directors and the Bid Team to gain visibility into the sales pipeline and prepare the operations team for new business.
• Advocate for customer needs across all seniority levels within the organization.

• Lead process improvements for onboarding new customers, including workflow design, account set-up, and business rule preparation.
• Participate in the design of technical offerings (mobile/web/data) to support complex customer needs and fuel system requirements.

Education & Experience

• Formal Education: Bachelor's degree in Logistics or Supply Chain preferred, or equivalent professional experience.
• Experience: 3+years of management experience in the fuel and/or lubricants industry. Experience with maintenance, fleets, and drivers and mechanics preferred.
• Minimum 2 years of Fuel and Lubricant Industry experience required.
• CDL Hazmat and Forklift experience preferred not required

Qualifications & Characteristics

• Expertise in managing large accounts and interacting with executive-level clients.
• Strong technical aptitude regarding Truck R&M and PM service scheduling.
• Analytical ability to optimize lubricants, parts, and Filters inventory flows and business processes.
• Ability to travel up to 10% of the time.

• Must be able to transition between an office environment (sitting, computer use) and a field/shop environment (oversight of mechanics and fleet assets).

Benefits

• Comprehensive benefit package (health, dental, vision, Company paid: Life insurance, STD and LTD)
• 401(k) plan with company match
• Paid Time Offthat includes vacation days, sick leave, 8 paid holidays, 2 floating holidays and a paid day for volunteering at a non-profit agency
• Parental Leave
• Tuition Reimbursement
• Insurance Discount Programs
• Chaplain Program

Full benefits information can be found here:

Additional Information

• Position pays between $65-120,000 with annual bonus opportunities up to 10% of base salary.
• How to Apply - Applications will be accepted until position is filled.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.