Operations Manager – Amazon USA Private Label

We are seeking a highly skilled Operations Manager to lead our Amazon USA private label business. This is a hands-on, high-responsibility role that combines strategic leadership with daily operational execution. You will both manage and actively participate in core operational activities — overseeing the Supply Chain Manager, handling Amazon account health, and ensuring smooth coordination across logistics, purchasing, and marketplace operations.
The ideal candidate thrives in a fast-paced, high-growth environment, is extremely detail-oriented, and enjoys mentoring a small team while staying hands-on in operations.
This role is 50% individual contributor and 50% manager.

Highlights
Full-time 40 hours per week
Competitive salary based on experience.
Performance-based incentives/bonuses.
Professional growth opportunities in e-commerce
Remote position
Health insurance stipend
Paid vacation

90 Day Objectives
Master day-to-day supply chain and operations: Fully understand all processes from China supplier production to 3PL and Amazon FBA, including logistics, inventory management, and issue resolution.
Learn and master Amazon Seller Central: Understand workflows for order management, account health, and compliance, while building the skills to independently identify and resolve policy, IP issues (if any), or operational issues.
Understand and apply seasonal forecasting: Learn existing forecasting models, analyze historical sales data, and consider seasonal factors to ensure accurate demand planning.
Submit actionable demand forecasts: Produce reliable demand forecasts that aligned with seasonal trends and operational constraints.
Key Performance Indicators
Healthy Inventory Levels - Target 60-90 days inventory available at 3PL warehouse for each SKU
Less than 8 SKUs overstocked beyond forecast period (typically 6 months)
Less than 4 SKUs overstocked at Amazon FBA (greater than 75 days inventory)
Less than 2 SKUs understocked at Amazon FBA (less than 21 days inventory)
Amazon Inventory Performance Index (IPI) - Greater than 465

Key Responsibilities
Operations & Supply Chain
Oversee the Supply Chain Manager and ensure end-to-end supply chain operations run smoothly, from supplier production in China to 3PL warehouses in the USA, and final delivery to Amazon fulfillment centers.
Actively support the team during critical operational periods — stepping in to execute and problem-solve logistics, customs clearance, or inbound delays.
Provide guidance and make strategic decisions on inbound logistics, customs clearance, and domestic transport.
Maintain visibility on inventory levels and work with the Supply Chain Manager to prevent stockouts or excess inventory.
Bring hands-on experience in supply chain management, including creating and managing seasonal and monthly forecasting models, with proven ability to make accurate forecasts that guide purchasing and replenishment.

Amazon Marketplace Operations
Oversee the Supply Chain Manager to ensure order management and supervise Administrative Assistant in handling customer service and timely resolution of account-related issues.
Manage Amazon account health, including policy violations, IP complaints, and other compliance issues, resolving them independently and efficiently.
Hands-on expertise in Amazon Seller Central — directly executing operational tasks when needed.
Coordinate with internal teams to ensure the PPC team can adjust advertising strategies based on inventory levels.
Monitor product listings, rankings, and competitor activity to maintain competitiveness.
Vendor & Purchasing Management
Source, negotiate, and manage relationships with suppliers, freight forwarders, and 3PL providers.
Evaluate vendor performance and ensure high-quality standards and on-time deliveries.
Oversee purchasing activities, ensuring cost-efficiency while maintaining product quality.
Step in to negotiate or manage critical supplier issues when escalation is required.

Leadership & Team Management
Manage and mentor a small team of 2–3 operations staff.
Establish clear processes, KPIs, and accountability for the team.
Promote a continuous improvement culture, driving efficiency gains of “1% better every day.”
Lead by example — working alongside the team in daily operations, modeling problem-solving, and maintaining high execution standards. Balance strategic direction with direct, hands-on involvement to ensure flawless execution.