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Operations Manager 5

Epitec, Inc

Plano, TX

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JOB DETAILS
SALARY
$49–$52 Per Hour
SKILLS
Analysis Skills, Business Administration, Communication Skills, Consumer Electronics, Corrective Action, Cross-Functional, Customer Experience, Documentation, English Language, Korean Language, Leadership, Maintain Compliance, Operational Audit, Operational Strategy, Operations Management, Operations Planning, Operations Processes, Performance Analysis, Performance Metrics, Problem Solving Skills, Process Improvement, Project/Program Management, Regulations, Requirements Management, Stock Keeping Unit (SKU), System Integration (SI), Systems Administration/Management, Systems Analysis, Team Lead/Manager, Time Management
LOCATION
Plano, TX
POSTED
Today
Job Title: Operations Manager
Contract Duration: 1 year, possible extension
Location: Plano, TX
Work Arrangement: Onsite
Pay Range: $49-$52/hour

Summary
We are seeking an experienced Operations Manager to oversee and optimize the operational processes. This role will focus on ensuring seamless system integration, efficient set-up operations, and cross-functional collaboration to enhance customer experience and operational efficiency.

Roles & Responsibilities
  • Develop and implement operational strategies to streamline system integration and set-up processes.
  • Collaborate with cross-functional teams to ensure timely and efficient deployment of systems and solutions. Acts as liaison between IT/dev teams and Care+ business, responsible for requirements gathering, system analysis & process improvement, project facilitation and testing, and documentation.
  • Tactical task execution and ownership of client's system set-up, including SKU creation and product mapping across multiple channels
  • Monitor and analyze operational performance metrics to identify areas for improvement and implement corrective actions.
  • Ensure compliance with organizational policies and industry regulations in all operational activities.
  • Supports internal and external partners based in Korea and India and requires ability to work outside of US business hours approximately 10%-15% of the time.
Minimum Qualifications
  • Bachelor's degree in Business Administration, Operations Management, or a related field.
  • Minimum of 5 years of experience in operations management with a focus on system integration and set-up.
  • Strong understanding of operational processes and project management methodologies.
  • Proven ability to lead and manage cross-functional teams.
  • Excellent communication, problem-solving and analytical skills.
Preferred Qualifications
  • Fluent in English and Korean
  • Experience in the device protection, technology or consumer electronics industry.

About the Company

E

Epitec, Inc

Epitec is a leading staffing and recruiting services company with a mission to make staffing personal. We go beyond traditional hiring by truly understanding our candidates and matching them with the perfect opportunities. We offer competitive compensation, career growth, and support throughout the entire process. Working with top Fortune 500 companies, we are recognized for our excellence with numerous awards, including Best & Brightest and diversity recognitions. At Epitec, we're redefining the future of employment. 

COMPANY SIZE
2,500 to 4,999 employees
INDUSTRY
Staffing/Employment Agencies
EMPLOYEE BENEFITS
Professional Development, 401K, Employee Referral Program, Life Insurance
FOUNDED
1978
WEBSITE
https://epitec.com/