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Jobs in Lihue, HI

Operations Manager (36635)

Hertz

Lihue, Hawaii

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JOB DETAILS
SALARY
$58,000
SKILLS
Administrative Skills, Budget Management, Communication Skills, Corporate Policies, Customer Experience, Customer Relations, Customer Satisfaction, Customer Service Operations, Customer Support/Service, High School Diploma, Leadership, Microsoft Office, Microsoft Outlook, Microsoft Word, Operational Strategy, Operational Support, Operations, Operations Management, Performance Analysis, Performance Reviews, Presentation/Verbal Skills, Resolve Customer Issues, Revenue Growth, Sales, Team Lead/Manager, Time Management, Tuition Fees, Writing Skills
LOCATION
Lihue, Hawaii
POSTED
5 days ago
The On-Site Customer Operations Manager focuses on the front-of-the-house operations with a focus on delivering exceptional customer service, driving revenue, and creating an efficient operation. This role oversees frontline employees, supports daily operations, and may partner with the Senior Customer Operations Manager to lead a brand, department, or location function. Responsibilities include team leadership, operational performance, customer satisfaction, employee engagement, safety, budget management, and vendor partnerships to deliver a best-in-class customer experience.  

On-Site Location Address: 3250 Hoolimalima Pl, Lihue, HI 96766
What You’ll Get:
  • The starting salary for this role is $58,000 annually, commensurate of experience.
  • Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
    • Personal vehicle benefits.
    • Bonus target 15%
    • Tuition assistance.
    • Performance based incentives and bonus opportunities.
    • Career growth and advancement opportunities.
    • Paid Training to expand your skills and knowledge.
    • Community involvement opportunities. 
    • Comprehensive Medical, Dental, & Vision benefit options after 30 days.
    • Employee discounts, including up to 40% off the base rate of any standard Hertz Rental.


Minimum Qualifications:
  • At least one year customer service or operations experience in a fast-paced environment. 
  • Ability to build and lead a diverse, results-oriented team.
  • Microsoft Office Word and Outlook proficiency.
  • Strong verbal and written communication skills.
  • Excellent organization and time management skills.
  • High School Diploma.


What You Will Do:
  • Responsible for daily customer-facing operations and revenue generation.
  • Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes.
  • Resolves customer issues, ensuring a positive customer experience.
  • Effectively communicates organizational goals while building employee engagement in order to achieve business results.
  • Conducts performance evaluations that are timely and constructive
  • Participates in the recruiting process, as required.
  • Remains current on all administrative duties according to company policy.

About the Company

H

Hertz

Hertz is the largest worldwide airport general use car rental brand, operating from approximately 10,090 corporate and licensee locations in approximately 145 countries. Our Dollar and Thrifty brands have approximately 1,400 corporate and franchise locations in approximately 75 countries. Hertz is the number one airport car rental brand in the U.S. and at 130 major airports in Europe. Hertz is an inaugural member of Travel + Leisure's World's Best Awards Hall of Fame and was recently named, for the thirteenth time, by the magazine's readers as the Best Car Rental Agency. Hertz was also voted the Best Overall Car Rental Company in Zagat's 2013/14 U.S. Car Rental Survey, earning top honors in 14 additional categories, and the Company swept the global awards for Best Rewards Program and Best Overall Benefits from FlyerTalk.com. Product and service initiatives such as Hertz Gold Plus Rewards, NeverLost®, and unique cars and SUVs offered through the Company's Adrenaline, Prestige, Green Traveler, and Dream Car Collections, also set Hertz apart from the competition. Additionally, Hertz owns the vehicle leasing and fleet management leader Donlen Corporation and operates the Hertz 24/7TM hourly car rental business. The Company also owns a leading North American equipment rental business, Hertz Equipment Rental Corporation, which includes Hertz Entertainment Services. More information about the Company can be found at www.abouthertz.com.


Learn more about Hertz by visiting www.hertz.com


Hertz is an Equal Opportunity Employer.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Travel, Transportation and Tourism
FOUNDED
1918
WEBSITE
http://www.hertz.com

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