Operations Lieutenant

CAMPUS SAFETY - Operations Lieutenant

Job Classification Salaried Full-time 75-100

Position Summary This position serves as part of the offices command staff, helping to oversee the operations of the office. They are responsible for providing oversight for all investigations and capable of assuming incident command or other incident command post roles. This includes being available for response 24/7, including weekends, Sabbath, and holidays. They also manage the Offices central report system and federal Clery requirements.

Qualifications Summary The Operations Lt. qualifications require multiple certifications in investigative measures, training in non-forensic evidence gathering, and the ability to manage large projects and minute details. Qualifications also include proficiency in software solutions that are web-based, have data analysis functionality, and communication-based. Additional training and/or certification in Clery is required. Must be capable of completing APCO certification and Reserve Police Academy or greater. Must be a Seventh-day Adventist in good and regular standing.

Duties and Responsibilities The Operations Lt. is expected to complete these duties without daily direction and only limited bi-weekly direction. They are expected to exercise their professional discretion to determine the best course of action, providing direction to subordinates and superordinates, as well as participating in Safetys leadership command team.

Case Management Daily review of all security reports for timely and accurate completion. Reports must be accurately categorized by multiple fields and free of spelling and grammar errors. Prioritization of report tasks, completion, investigation, and narrative clarity reports must be written in a manner that clearly presents the facts, sequence of events, subject involvement, and available evidence. Completion of all applicable investigative steps.

Categorization for Clery Daily Crime Log Categorization for Clery Annual Report

After the review of each report, the Operations Lt. will either close the report or assign tasks to individual employees and/or provide further report writing or response training to the employee. The Operations Lt. may also complete these tasks as appropriate.

Tasks include:

• Corrective Tasks: Identify and assign tasks that the employee should have completed or avoided in their initial report completion.
• Investigative Tasks: Identify and assign tasks that the employee should either have completed or where applicable provide new perspectives and investigative approach.
• After-Action Tasks: After the incident is closed, identify and assign tasks that may help reduce future incidents or ensure that necessary recovery tasks have been completed, including repairs, policy implementation, education, etc.

While reviewing reports or through other observations, the Operations Lt. will develop, maintain, and correlate report data that identifies recurring patterns for repeat subject involvement, security safety risks, facility repair and improvement needs, policy needs, Clery compliance, and/or educational needs. They will then use this data to take action to mitigate and/or prepare for future incidents or bring recommendations to the rest of Command.

Coordinate and/or assign report work with the rest of Command and other Office of Campus Safety Program Specialists.

Provide weekly reports to the rest of Command on report status, cases of note, and employee performance concerns.

Manage the Universitys Clery Act Compliance by serving as the Universitys Campus Safety Survey Administrator to fulfill the federal Department of Educations requirement. This includes annually combining external and internal statistical information to generate and publish the Annual Fire and Safety Security Report, including federal statistical reporting, posting the Report, and providing Administration with executive summaries on Clery Data. Annually communicate with Clery Campus Security Authorities and local law enforcement agencies to obtain required statistical information. Provide timely within 48 hours updates to the Clery Daily Crime Log. Annually update Clery benchmark report that analyzes national, state, and SDA statistical trends. Provide Clery-based training to the campus as appropriate.

Investigations Response Responsible to provide oversight for all investigations and capable of assuming incident command or other incident command post roles. This includes being available for response 24/7, including weekends, Sabbath, and holidays.

Serves as lead investigator for complaints that may fall under the federal Department of Educations Office of Civil Rights (OCR), including those under Titles II, disability, VI, race, color, national origin, IX, sex, or age. Also serves on University Title IX committees.

Serves as a member of the University Student Intervention Team (USIT) and capable of serving as lead emergency response for all mental health cases on campus in coordination with other support services, CTC, CFE, SL, Student Success, etc.

Command Functions Serves as a member of Command Staff and fourth-in-command to the Office of Campus Safety following the Compliance Captain, Asst. Director, then the Administrative Captain, Asst. Director, and then the Associate VP for Safety & Facilities.

Serves on rotation as Officer-In-Command for the office for off-hours response direction.

Responsible to assist in the operational management of the office, including Personnel functions, selection, hiring, training, evaluation, discipline, termination, process, procedure improvement, statistical reporting, analysis, equipment maintenance, improvement, purchase, and develop and maintain job manuals outlining the minimum expectations for both their own role and the office.

Being available as an Office of Campus Safety employee to respond to any Office of Campus Safety incident event for additional manpower. To staff shift-work as needed.

Other duties may be assigned.

Supervisory Responsibilities As the fourth-ranking command officer, this position is empowered to issue directives and address employee behavior. They are expected to lead by example, foster positive working relationships with their subordinates, and exercise their description to fulfill the objectives of this office and University.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

In addition to the subsections below:

• Ability to rely on experience, training, and judgment to execute policies and procedures.
• Ability to work cohesively in a team-oriented environment.
• Advance communication and customer service skills with the faculty, staff, students, community, visitors, and emergency response agencies over the telephone and in person to resolve conflicts or respond to emergency incidents.
• Advanced proficiency in English speaking and writing skills.
• Experience within a law enforcement or military preferred.
• Must be able to work shift assignments.
• Must function well while under stress.
• Must have excellent human relation skills dealing with a wide variety of people.
• Must have or obtain a valid Michigan drivers license.

Education, Experience, and/or Certifications Must have or be capable of obtaining certifications:

• Command Staff
• FEMA IS 300 & 400
• PATC - Supervising the Toxic Officer
• PATC - Background Investigations for Police Applicants
• MIOSHA Level I Certification
• Additional training in leadership and emergency management
• Case Management Specific:
• REID - Interview & Interrogation
• Basic & Advanced PATC - Linguistic Statement Analysis
• PATC - Detecting Deception
• PATC - Interview and Interrogation for Investigators and Patrol Officers
• PATC - Criminal Investigations - Tactics Techniques & Procedures
• PATC - Basic Criminal Investigation for Street Patrol and New Criminal Investigators
• PATC - New Detective and Criminal Investigator
• ATIXA - Civil Rights Investigator Level I
• NABITA - Advanced Violent Risk Assessment
• Additional courses as applicable
• Jeanne Clery Center - Clery Act Compliance
• FEMA Leadership Professional Development Series
• MIOSHA General Industry - 10hr Fundamentals of Safety & Health
• APCO Public Safety Telecommunicator Language Skills
• A formal law enforcement training academy
• BCSD Reserve Officer Training Academy accepted
• Maintain certifications in CPR First Aid and AED
• FEMA IS 100, 200, 700, and 800
• Additional cross-training and certification with Patrol is preferred
• Must be capable of obtaining certification in Defensive Tactics PPCT & OCAT Police One Certifications

Leadership & Received Direction The position has the authority to take action or make recommendations that will affect procedures, processes, and practices involving customers or employees within the same department as well as campus-wide in regards to the safety of the campus. This includes building evacuations, campus lockdowns, stop work orders, and/or other actions that affect the operational safety practices of the University.

Expected to lead by example and be capable of developing leadership skills in subordinates. They are also expected to provide Command with recommendations and guidance on objectives for the Office.

This position should function with limited direction and be responsible to identify daily, monthly tasks and any additional training necessary for the completion of their duties.

Mathematical Skills Ability to calculate figures and amounts such as proportions, percentages, distances, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to calculate statistical data.

Other Skills To effectively coordinate all reports, they must also have exceptional skills in:

• Attention to detail in written word, spreadsheets, web-forms, or any form of written communication.
• Observation of evidence in physical and electronic formats.
• Time management, self-management.
• Organization of files, timelines, and case workflows.
• Fact finding and inquisitive nature to determine cause and effect.

Technical Competencies Computer Skills

• Proficient in Microsoft Office, including Outlook and Word.
• Advanced skills required in data reporting, statistical analysis using advanced Excel formulas.
• Proficient in other evidence-based applications used for card access, alarm systems, and security cameras.

Equipment Software Used

• Communications equipment, including radios, phones, messaging applications, Teams.
• Evidence gathering equipment, including cameras, document scanners, and other software applications, computers.
• Mobile surveillance camera kit.
• Vehicles, including road and off-road vehicles.

Interpersonal Interactions Internally, this position requires the ability to lead by example and to provide direction, training to the office. This requires the intentional fostering of working relationships through trust, credibility.

Externally