Operations Leader- Front of House Training | Hamlin |...
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Operations Leader- Front of House Training
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Full-time
High school degree
Starting at $18.00 per hour
The Operations Lead - FOH Training is responsible for executing and maintaining excellence in
front-of-house training systems. This leader ensures all new hires are trained to brand
standards and set up for long-term success. This role partners closely with the Training Director,
FOH Director, and HR Director to monitor progress, uphold accountability, and continuously
improve the training experience. This position remains 100% operational while taking on a
focused leadership role with added responsibility for overseeing and executing the
front-of-house training program.
Key Responsibilities
Training Execution & Oversight
Lead and oversee the training journey for all new FOH team members through training completion and beyond.
Ensure all training pathways are completed accurately and on time
Monitor progress and provide updates to Training Director, FOH Director, and HR Director
Ensure all brand standards, systems, and procedures are taught and executed consistently
Trainer Development & Accountability
Conduct regular check-ins with trainers to ensure proper execution of training processes
Observe training sessions and provide real-time coaching and feedback
Hold trainers accountable to training standards, checklists, and guest experience expectations
Identify gaps in trainer performance and collaborate on development plans
New Hire Experience
Serve as the primary point of contact for new hires during their training period
Ensure new team members feel confident, supported, and connected to the team
Address questions, concerns, and barriers to success early in the training process
Performance Tracking & Communication
Maintain accurate tracking of training progress, certifications, and readiness
Communicate clearly and consistently with leadership on training outcomes and opportunities
Identify trends in training successes and opportunities for improvement
Operational Excellence
Model Chick-fil-A standards in hospitality, food safety, and operational execution
Support FOH operations while maintaining a training-first mindset
Reinforce speed of service, accuracy, and guest connection through training initiatives
Continuous Improvement
Partner with leadership to refine and improve training systems and materials
Stay current on Chick-fil-A Pathway and best practices
Proactively suggest enhancements to improve team member readiness and retention
Qualifications & Requirements
Strong understanding of FOH operations and Chick-fil-A service standards
Proven ability to train, coach, and develop others
Excellent communication and organizational skills
High attention to detail with strong follow-through
Ability to lead with influence, accountability, and positivity
Work schedule
Supplemental pay
Benefits
Chick-fil-A - Hamlin
15899 New Independence Pkwy, Winter Garden, FL, 34787
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This job posting is for an opportunity at a Chick-fil-A Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator's restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.
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