Operations Director

Responsibilities:

• Ensuring this organization represents our Vision, Mission and Core Values. 
•  Model Operational and behavioral expectations. 
• Daily Operational Excellence. 
• Consistently measuring restaurant performance and leading the adjustments for continuous improvement. 
• Overseeing and/or Executing Labor Productivity
• Ensuring all company policies and procedures are being followed. 
• Continually looking for ways to evaluate and improve customer metrics. 
•  Handling ALL financial aspects of our store from office administration to lag measurement results 
• Maintain a positive working relationship and treat all employees with honor, dignity and respect while providing them with direction and feedback.
• Leaning into accountability issues with peers and subordinates immediately and documenting appropriately. 
• Communicating employee performance and policy/procedure violations to Operator/Franchisee for appropriate handling.
•  Facilitating a culture of winning; Exposing successes as Team Members create “REMARK”able experiences. 
• Strictly adhering to all company policies and procedures described in the Employee Handbook, Job Descriptions and what’s addressed in weekly Leadership Meetings. 

Behaviors:

• Give feedback well, receive feedback well. 
• Give feedback in a timely manner.
• Coach, Assess and, most importantly, Self Assess. 
• Consistently display all Core Values.
• Demonstrate a sense of ownership and zero entitlement. 
• Maximize a high level of communication with all employees.
• Display effective communication for what is necessary for the success of the business, and use positive reinforcement to encourage team members.
• Display  a strong sense of urgency and consistency. Model  “Stop. Drop. and Serve.”
• Treat peers and subordinates with honor, dignity, and respect and seek ways to serve at ALL times.
• Possess and leverage innovation and creativity. 
• Known for improvement and striving to be better instead of good enough.
• Consistently encourage those around you.  
• Stays positive with the team and shows them you care about the guest.
• Identify incorrect behaviors and recalibrate in a timely manner. 
• Have a 360 degree awareness of the business.

Expectations:

• Have at least two years of Leadership Experience
• Have a strong drive for results
• Understand and execute professional management
• Display All Core Values
• Maintain the highest level of professionalism in regards to grooming and uniforms. 
• Have at least two years of Leadership Experience
• Be consistently punctual for shifts (5 minutes early is ON TIME). 
• Communicate to peers with honor, dignity, and respect. 
• Be proficient in and follow all cash and coupon accountability policies. 
• Consistently demonstrate a strong sense of servanthood and hospitality to customers 
• Understand that you STILL need to “follow” just as well as you lead. 
• Directors work when others don’t.
• If you are bringing problems to the table, you HAVE to have solutions to go with it. 

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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