Operations Director Livewell

Operations Director, Livewell - 56023 - Mission Pet Health

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Operations Director, Livewell

General Information

Ref #

51021

Department

Field Operations

Job Site

Mission Pet Health

Date Published

05-26-2026

Pay Class

Full-Time

Job Description

Your Impact as an Operations Director, Livewell

The Operations Director, Livewell, is responsible for all aspects of operations for our homegrown Livewell de novos ('new hospitals') pipeline across the Eastern half of the Mission footprint, as well as a specified number of project management activities.

The primary responsibilities of the Operations Director center around coordinating and supporting the selection of sites for Livewells, project managing the implementation of the de novos development alongside our real estate specialists and Project Managers to meet specified timelines of execution, enabling the staffing, training, and de novo onboarding for new units, and support the performance of these units, alongside GP legacy Regional Operations Directors, relative to their growth roadmap over at least their first two years of operation. Furthermore, the Operations Director is expected to engage and develop relationships all our home office functions to ensure the highest level of coordination in the execution of de novo growth initiatives, and support the Senior Vice President in recruiting at least two Directors of Clinical Operations and one other Director of Operations for Livewell.

General Management Responsibilities:

• Hire, develop, motivate and support a team of 5-15 Livewell Hospital Managers
• Provide performance and coaching feedback to Hospital Managers in a timely manner.
• Demonstrate Livewell's mission, vision and values to each hospital team; collaborate with RODs, RMDs and Livewell Marketing Mgr to support Livewell sites' growth
• Support day-to-day operations of an assigned portfolio of hospitals with full P&L responsibility, with the expectation to have sole ownership of the P&L by the end of 2025
• Coordinate with clinical lane to identify, recruit and onboard DVM founders for each de novo
• Engage and develop relationships with DVM staff to ensure a high standard of care is being performed
• Partner effectively with local Regional Medical Directors to ensure the highest standards of medical quality, client satisfaction, team engagement and financial performance are met
• With the support of Livewell's Director of Finance, track and support monthly and annual financial budgets
• Ensure each hospital is compliant with Livewell's Quality Index (LQI - about to be launched in Q1), OSHA and other applicable local, state and federal regulations

Project management

• In partnership with the operations, clinical and home office teams, support Livewell implementation pipeline that meets and exceeds agreed upon business goals and timelines for new units
• During PM Operations Director maternity leave, support the real estate function in new site selection, architectural layout and implementation of de novos, as well as support in the development of de novo archetypes/layouts
• Ability to coordinate and align a broad range of stakeholders to deliver business goals
• On time delivery of reports and business-related deliverables
• Monitor all financial and operational metrics ensuring deviations are addressed timely and appropriately

Financial management

• Effective P&L management, including appropriate management of Cost of Goods and labor as the de

novos ramp up

• Ability to communicate and deliver a message about financial progress and outcomes to multiple

audiences (home office and field leadership, DVMs, and team members)

• Ability to communicate hospital goals and objectives to all team members in a way that supports both

agreed upon business outcomes and hospital culture

• Manage cost containment including inventory management, cash/banking control, loss prevention,

collections of accounts receivable, and office and medical supply ordering

• Participate in the financial budgeting process in partnership with field leadership
• Maintain a safe work environment by managing and monitoring all OSHA guidelines, DEA compliance,

and all local, state and federal laws (including both medical governance and employee labor guidelines)

Required Education and Experience

• Ability and adaptability to handle multiple projects and deadlines in a fast-paced and evolving work environment.

• Multi-site operational experience, with at least 2+ years in Veterinary Medicine

• High travel availability

• Strong organizational skills and detail oriented

• Experience with managing budgets, delivering information from P&L statements and delivering strong

results within a growth-oriented organization

• Exceptional written and oral presentation skills; ability to present concisely and with detail
• Strong interpersonal and communication skills; experience in effectively communicating key data

Responsibilities and Benefits

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values - Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact benefits@mvetpartners.com with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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