Operations Director - Internal Medicine/Urgent Care (Full-Time)

Description

Looking for a career where you love what you do-and who you do it with? You're in the right place.

Healthcare at The Iowa Clinic is different. We're locally owned, physician‑led, and all decisions are made right here in Central Iowa.

When you join our team, you'll have the opportunity to make a difference while seeing a difference in our workplace. As one clinic dedicated to exceptional care, we are committed to exceeding expectations, showing compassion, and collaborating to deliver the kind of care most of us entered healthcare to provide.

Think you've got what it takes to join our TIC team? Keep reading.

A Day in the Life of an Operations Director

The Operations Director works closely with clinic and organizational leadership to ensure regulatory compliance and advance organizational goals. This role oversees operational performance across departments and clinics within a service line, with a strong focus on strategic planning, financial management, process improvement, service excellence, and patient satisfaction.

This position requires strong communication and customer service skills to build and maintain positive relationships with physicians, staff, clinic leaders, patients, and colleagues.

Key Responsibilities

• Partner with physicians and leadership to provide high‑quality, cost‑effective services within budgetary guidelines
• Lead program and service planning, development, and execution
• Develop, manage, and monitor annual operating and capital budgets; authorize expenditures and take corrective action as needed
• Analyze departmental operations to identify opportunities for cost reduction, growth, efficiency, and process improvement
• Ensure all clinics and departments operate in alignment with organizational mission, values, and policies
• Collect and analyze operational data; prepare activity and performance reports for leadership
• Establish objectives and operational criteria for managed departments
• Participate in strategic and long‑range planning initiatives
• Direct, supervise, and evaluate medical, nursing, technical, clerical, and administrative staff
• Oversee recruitment, interviewing, hiring, onboarding, and staff training
• Approve employee work hours and coordinate payroll information with Human Resources
• Develop staffing schedules and monitor resource utilization to ensure operational efficiency
• Consistently interpret, apply, and follow Human Resources and service line policies and procedures
• Maintain awareness of applicable laws and regulations; ensure compliance and recommend actions when needed
• Lead and manage change initiatives related to workflow redesign, care delivery models, and technology
• Assist in planning and implementing organizational strategic initiatives
• Attend operations and leadership meetings as required
• Promote a positive, professional image of The Iowa Clinic internally and externally
• Serve as a role model by fostering positive interpersonal relationships
• Maintain confidentiality of patient and corporate/physician financial information
• Adhere to safety, infection control, and universal precaution policies
• Pursue ongoing professional development to remain current on industry trends and best practices

Qualifications

• Bachelor's degree in Business, Healthcare Administration, or a related field required
• Master's degree preferred
• 3-5 years of supervisory experience required
• Working knowledge of:
• CPT coding
• Budgeting and financial management
• Staffing and clinic workflow
• Word processing and spreadsheet software

What's in It for You

• Competitive 401(k) with employer match and profit sharing
• Generous PTO and paid holidays
• Health, dental, and vision insurance
• Employee incentives, rewards, and recognition programs
• Health and wellness initiatives with up to $350 in annual incentives
• Training and professional development opportunities
• A collaborative, transparent workplace with team events, volunteer opportunities, and fun employee activities