Budget Management, Budgeting, Communication Skills, Customer Experience, Customer Support/Service, Emergency Management, Emergency Planning, Entrepreneurship, Facilities Management, Food and Beverage Industry, Forklift, Groundskeeping, Health Economics, Interpersonal Skills, Inventory Management, Inventory Planning, Leadership, Life Safety Systems, Lift/Move 50 Pounds, Member Orientation, Negotiation Skills, OSHA, Operational Support, Operations Management, Operations Processes, Parks & Recreation, People Management, Performance Metrics, Physical Demands, Presentation/Verbal Skills, Problem Solving Skills, Profit & Loss, Profit & Loss Management, Project/Program Management, Recreation, Returns Processing, Risk Management, Schedule Development, Security Monitoring, Sports, Sports Management, Staff Training, Team Lead/Manager, Team Player, Writing Skills
OPERATIONS DIRECTOR - Hartselle Parks and Recreation
SPRA SFM, LLC
LOCATION: Hartselle, AL
DEPARTMENT: OPERATIONS
REPORTS TO: GENERAL MANAGER
STATUS: FULL-TIME (EXEMPT)
ABOUT THE COMPANY:
Hartselle Parks and Recreation is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Hartselle, AL. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.
Hartselle Parks and Recreation is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.
SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.
POSITION SUMMARY:
The Operations Director will be responsible for the management of the operations of the facility including but not limited to: maintenance, groundskeeping, sports programming, camps, sports tournaments, security & parking, environmental services, life safety and safety/risk management. The Operations Director will also work closely with all other departments to effectively manage staff scheduling and training.
PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:
- Directly aligning with the venue's Mission Statement and Core Values
- Hiring, training and developing the Operations Team
- Providing direct oversight & leadership to the Operations Manager and Tournaments & Programming Manager roles
- Overseeing all food & beverage and concessions operations to ensure high standards of guest service, operational efficiency, cleanliness, safety, and profitability
- Assisting with the development, implementation, and monitoring of food & beverage operational procedures, staffing plans, and inventory controls
- Serving as an integral member of the Leadership Committee
- Providing necessary operational support to every department when needed
- Creating and developing relationships with rights-holders who produce events that align with the venue's Mission
- Producing high performing sports programming in every aspect of the customer experience
- Effectively managing the Operations Team budget year-over-year
- Assisting with new Team member orientation
- Striving for consistent growth in sports programming & sports tournaments
- Providing valuable operational input during venue-wide scheduling decisions
- Effectively managing the Emergency Action Plan
- Effectively managing the security & parking operations for the entire property
- Assisting with managing the access card/building key distribution & return process
- Ensuring venue-wide safety, risk management and OSHA compliance
- Taking a tremendous amount of pride in meeting the daily guest-readiness standards
- Serving as Manager-on-Duty (MOD) during scheduled shifts
THE IDEAL CANDIDATE HAS:
- Proven success in effectively managing a multi-faceted sports venue
- 8-10 years' experience in youth, collegiate, professional or amateur sports at the director level
- Experience in managing staff scheduling and training
- Experience and success in delivering excellent customer service, executing high operational standards, leadership, and promoting a positive environment
- 3-5+ years Food & Beverage experience at the supervisory or management level.
- Action-oriented personality with a 'get it done' attitude and proficiency for efficiency
- Proven ability to evaluate team member performance based on established KPI's
- Proven ability to achieve goals in a fast-paced professional environment
- Current forklift and aerial lift operator certifications
MINIMUM QUALIFICATIONS:
- Bachelor's degree in recreation sports management or related field
- Must have excellent interpersonal, problem-solving and negotiating skills
- Must be a team player
- Must have excellent verbal and written communication skills
- Must have excellent computer skills, including Word, Excel, PowerPoint, etc.
- Must be able to work a flexible work schedule (e.g., nights, weekends, holidays and long hours)
- Must possess current CPR / FIRST AID certifications or must be willing to obtain them within a specified timeframe
- Prior responsibility in daily P&L management and budget oversight
WORKING CONDITIONS AND PHYSICAL DEMANDS:
- Must be able to lift 50 pounds waist high
- May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
- Will be required to operate a computer
- Facility has intermittent noise
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The Sports Facilities Companies