Operations Director

VOLTAGE

Chapel Hill, NC

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JOB DETAILS

SKILLS

Administrative Skills, Budget Management, Business Administration, Business Continuity Planning (BCP), Business Skills, Business Strategy, Business Support, Cargo/Freight, Change Management, Change Requests/Orders, Coaching, Communication Skills, Contingency Plans, Continuous Improvement, Corporate Policies, Corrective Action, Cost Control, Cross-Functional, Customer Satisfaction, Customer Service Operations, Data Analysis, Delivery Driving, Diversity, ERP (Enterprise Resource Planning), Employee Relations, External Audit, Finance, Financial Management, Forecasting, Import/Export, Internal Audit, International Business, International Operations, Inventory Management, Leadership, Lift/Move 25 Pounds, Logistics, Logistics Management, Maintain Compliance, Manufacturing, Microsoft Excel, Microsoft Office, Operational Audit, Operational Improvement, Operational Support, Operations Management, Operations Processes, Order Delivery, Order/Customer Fulfillment, People Management, Performance Analysis, Performance Management, Performance Metrics, Performance Reviews, Problem Solving Skills, Procedure Implementation, Process Control Engineering, Process Improvement, Procurement Planning, Project Execution, Project/Program Management, Regulations, Regulatory Compliance, Regulatory Requirements, Reporting Dashboards, Risk, Risk Analysis, Risk Management, SAP, Safety Training, Sales, Scalable System Development, Standards Development, Supply Chain, Supply Chain Management, Supply Chain Operations, Talent Management, Team Lead/Manager, Team Player, Time Management, Vendor/Supplier Evaluation, Vendor/Supplier Relations, Warehousing, Willing to Travel, Workforce Planning

LOCATION

Chapel Hill, NC

POSTED

2 days ago

About the Role

The Operations Director is responsible for leading and optimizing all aspects of operational performance across manufacturing support, supply chain, logistics, project execution, and administrative operations. This role ensures seamless coordination across thefull operational lifecycle-from order intake through delivery-while driving efficiency, cost control, customer satisfaction, and scalable growth.

Reporting to the VP of Global Operations, this position serves as a key operational leader supporting execution across domestic and internationaloperations, helping align regional execution with global business objectives. The Operations Director will build high-performing teams, strengthen processes, and drive operational excellence across the organization.

What You'll Do

Operational Leadership & Execution

Lead day-to-day operations in support of company objectives and strategic priorities
Oversee the full operational lifecycle: order intake, planning, procurement, production coordination, logistics, and delivery
Drive on-time, in-full (OTIF) performance across all projects and customer commitments
Develop and implement scalable operating procedures, workflows, and process controls
Lead continuous improvement initiatives focused on efficiency, throughput, quality, and lead-time reduction

Supply Chain & Logistics

Oversee supply chain planning, procurement support, and logistics execution
Manage inbound and outbound transportation, including international shipments and import/export coordination
Optimize freight strategies and monitor transportation costs
Ensure compliance with customs regulations, trade laws, and import/export requirements
Develop contingency plans to mitigate disruptions related to suppliers, tariffs, delays, and regulatory changes
Evaluate vendor performance and maintain strong supplier relationships

Project Management & Cross-Functional Coordination

Ensure project execution functions effectively as the hub for order fulfillment and customer delivery
Maintain visibility over project milestones, risks, and deliverables
Oversee governance for order intake, change management, and release processes
Partner closely with Engineering, Sales, Finance, Manufacturing, and Customer Support to align operational execution
Support escalation management and proactive resolution of operational issues

Financial & Performance Management

Manage operational budgets and monitor cost performance
Drive productivity and cost reduction initiatives
Establish, track, and improve operational KPIs
Analyze operational data and recommend improvements to improve service, reduce cost, and increase efficiency
Support forecasting and resource planning activities with the VP of Global Operations

Compliance, Risk & Audit

Ensure compliance with company policies, safety requirements, and regulatory standards
Support audit readiness for internal, customer, and external audits
Identify operational risks and implement corrective and preventive actions
Support business continuity and contingency planning efforts

Leadership & People Management

Lead, coach, and develop cross-functional operational teams, including Logistics, Project Management, and Administrative support functions
Set clear expectations, accountability standards, and development plans
Conduct performance reviews and support leadership development
Foster a collaborative, results-oriented culture focused on accountability and continuous improvement
Partner with HR on talent development, workforce planning, and employee relations matters

What We're Looking For

Associate's degree or higher in Business Administration, Supply Chain Management, Operations Management, or related field preferred
In lieu of degree, 15+ years of progressive experience in operations, supply chain, logistics, or manufacturing leadership required
10+ years of leadership experience in operations, supply chain, logistics, or manufacturing environments
Experience managing complex domestic and global supply chain operations
Strong background in logistics, inventory control, project execution, and process optimization
Experience leading cross-functional teams and driving operational performance improvements
Experience in manufacturing and/or solar or industrial environments preferred
Strategic and hands-on operational leadership
Strong understanding of end-to-end supply chain and operational processes
Advanced financial and business acumen
Data-driven decision making with strong KPI management discipline
Excellent problem-solving and risk management skills
Strong communication and stakeholder management abilities
High sense of urgency, integrity, and accountability
Ability to lead in a fast-paced, growth-oriented environment

Preferred Experience:

ERP/MRP systems experience (SAP preferred)
Inventory and supply chain analytics tools
Microsoft Office Suite, particularly advanced Excel reporting
Experience with KPI dashboards and operational performance reporting

Work Environment & Travel

Primarily onsite in manufacturing and office environment
Ability to travel domestically and internationally as business needs require
May occasionally be required to walk warehouse/manufacturing floor and lift up to 25 pounds

Additional Information

Applicants must be authorized to work for any employer in the U.S. The Company will not sponsor or take over sponsorship of any employment visa, including without limitation, H-1B, O-1, E-3, TN status, or I-485 job portability or similar immigration processes.

We are an Equal Opportunity Employer and celebrate diversity, fostering an inclusive workplace where all employees thrive.

Operations Director

VOLTAGE

Chapel Hill, NC

About the Company

VOLTAGE

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