Administrative Skills, Calendar Management, Communication Skills, Construction, Customer Relationship Management (CRM) Systems, Customer Support/Service, Data Cleaning, Detail Oriented, Documentation, Follow Through, Leadership, Life Insurance, Microsoft Office, On Site Support, Operations, Operations Processes, Organizational Skills, Presentation/Verbal Skills, Process Development, Project Tracking, Record Keeping, Standard Operating Procedures (SOP), Team Player, Writing Skills
Work Order (O&M) Coordinator – Solar Operations
Job Level: Coordinator
Location: Orem, Utah
Shift: Full-Time
Department: Operations, Work Orders
Division: Blue Raven Solar
Compensation: $16–18/hr
Benefits: Full-time employees are eligible for Health, Dental, Vision, Life & Accident insurance, an HSA Savings Account, and the opportunity to receive stock options.
Role Overview
We are seeking a detail-oriented and reliable O&M Coordinator to support the scheduling, tracking, and administrative coordination of solar Operations & Maintenance work orders. This role focuses on execution and follow-through, working closely with O&M Specialists, field teams, and customers to ensure service requests are scheduled accurately and completed efficiently.
This position is well-suited for someone looking to grow within solar operations while gaining hands-on experience in work order coordination and customer support.
Key Responsibilities
Work Order Support
- Assist with creating, updating, and tracking O&M work orders in internal systems.
- Ensure customer and project information is entered accurately and kept up to date.
- Monitor work order statuses and flag delays or issues to senior team members.
Scheduling Assistance
- Support the scheduling of service appointments with customers and field crews.
- Coordinate calendar updates, confirmations, and reschedules as needed.
- Help ensure materials, access requirements, and documentation are in place prior to service visits.
Customer Communication
- Provide basic customer updates regarding appointment times and next steps.
- Respond to inbound customer questions and route complex issues or escalations appropriately.
- Maintain a professional and customer-friendly communication style across phone and email.
Operational Coordination
- Assist O&M Specialists and operations leadership with daily coordination tasks.
- Help maintain organized records, notes, and documentation for ongoing service work.
- Support reporting and data cleanup efforts as requested.
Team Collaboration
- Work closely with O&M Specialists, field teams, and subcontractors to support smooth service execution.
- Participate in team meetings and follow established processes and workflows.
Qualifications
Required
- Experience in an administrative, scheduling, coordination, or customer support role.
- Strong organizational skills and attention to detail.
- Clear written and verbal communication skills.
- Comfort working with scheduling tools, CRM systems, and Google Workspace or MS Office.
Preferred
- Exposure to solar, construction, utilities, or field service environments.
- Customer service experience in a fast-paced or operations-driven setting.
- Ability to follow documented processes and standard operating procedures.
Key Competencies
- Dependable, consistent, and detail-oriented.
- Ability to manage routine tasks with accuracy and timeliness.
- Willingness to learn and grow within solar operations.
- Team-oriented mindset with a positive, service-focused attitude.