Administrative Skills, Billing, Communication Skills, Computer Skills, Computer Software, Customer Support/Service, Data Entry, Documentation, Equal Employment Opportunity (EEO), Establish Priorities, High School Diploma, Higher Education, Identify Issues, Interpersonal Skills, Leadership, Multilingual, Multitasking, Office Equipment, Organizational Skills, Presentation/Verbal Skills, Time Management, Typing, Writing Skills
Full Time Staff / Hourly, Non-exempt
WORK SCHEDULE
Monday through Friday 8:00 am to 5:00 pm
JOB SUMMARY
As the first point of contact for the Professional and Graduate Studies (PGS) division, the Front Desk and Operations Assistant deliver exceptional customer service by managing the reception desk, directing switchboard inquiries, and generating student IDs. This versatile role serves as a key liaison for institutional programs, including Camino Bilingual at SNU, Slingshot textbooks, and Army+Sophia services while providing vital administrative support to PGS leadership and the Operations Specialist through event assistance, invoicing, and application processing. The ideal candidate thrives under pressure, works independently to meet tight deadlines, and maintains highly professional, positive relationships with students, visitors, and staff.
RESPONSIBILITIES
Essential Functions:
- Operate the front desk of PGS to receive visitors
- Manage the phone for PGS's switchboard
- Serve as the first point of contact and support for inquiries related to the Camino Bilingual at SNU
- Function as the lead Slingshot liaison, assisting students with textbook troubleshooting
- Generate Student ID cards for incoming students
- Assist with in-person events held for PGS
- Serve as the first point of contact for Army+Sophia service
- Assist the VPAA and AVP of PGS in managing invoicing and payment requests
- Assist the Operations Specialist with documentation of supplemental items, leads, applications, file review, and processing
- Work under pressure and meet deadlines with a high degree of professionalism
- Maintain positive interpersonal relationships
- Work independently
- Operate office equipment
- Provide excellent customer service
- Complete additional duties as assigned
Required Qualifications:
- Southern Nazarene University is an expression of the Church of the Nazarene. According to SNU policy, all faculty and staff must profess faith in Jesus Christ, possess a strong personal Christian commitment, and be committed to the SNU mission to make Christlike disciples through higher education in a Christ-centered community.
- As an institution of the Church of the Nazarene, applicants must understand and embrace the biblical principle that all people are created in the image of God and should be treated with dignity and respect, including a belief in equal opportunity to work, contribute, and flourish without discrimination.
- High school graduate
- Minimum of two years of related work experience and/or relevant training
- Possess strong verbal and written communication skills
- Ability to prioritize multiple demands in a fast-paced work environment
- Typing, spelling, and data entry competency
- Experience with various computer software applications
- Fluency in written and verbal communication in Spanish
Preferred Qualifications:
- Some college coursework
- Experience in higher education
Supervision Received:
Receives supervision and work assignments from the designated supervisor, although other staff members in the unit may provide work direction.
Supervision Exercised:
None.
Apply Online for this position at Southern Nazarene Careers
Benefits
Generous benefit structure including family health insurance plan (shared cost), long term disability, dental insurance, group life insurance, retirement matching, tuition remission, vacation, sick leave, personal days, and holidays.
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Southern Nazarene University