Operations Coordinator

We are a growing IT company; a great place to start and grow your career!

CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. Expressed simply in our tagline – Right People, Right Results, Right Careers! Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work. It’s why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession. We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.

The Operations Coordinator – Managed Services is the day-to-day execution role supporting the MSP order-to-billing cycle. Reporting to the Operations Manager, MSP, this position performs the transactional work that keeps managed services orders moving — order review, fulfillment tasks, and the capture of revenue and billing data at month-end. The role combines hands-on execution with light coordination across departments, keeping data in NetSuite accurate and feeding order, fulfillment, and billing status up to the Operations Manager.

What You'll Do:

Order Processing & Fulfillment

• Reviews sales orders received from Inside Sales and returns incomplete entries for correction before they move forward
• Performs day-to-day fulfillment tasks and keeps individual orders moving toward completion
• Stays aware of ETA dates on open orders and flags approaching or missed dates to the Operations Manager
• Communicates order and fulfillment status to the Operations Manager, surfacing delays and exceptions as they arise
• Helps organize, track, and maintain purchase orders for costs associated with MSP cloud services, internal tool platforms, and internal tool licensing

Revenue & Billing

• Tracks recurring and non-recurring MSP services revenue throughout the month, making adjustments as they occur
• Confirms that everything fulfilled during the month is captured for billing; generates and reconciles invoices
• Onboards new clients into the billing and invoicing processes and platforms
• Works with Finance and Accounting on month-end billing and revenue reporting

Recurring Operating Cadence

• Weekly: keeps job / project and contract codes current, sets up new contracts for revenue tracking, follows up on outstanding renewals, and tracks revenue billed during the month
• Mid-Month: processes and reviews fulfillments across billing platforms and ensures all contracts are entered and ready for billing
• End of Month: confirms all revenue for the month has been reconciled and billed

Systems & Data (NetSuite)

• Maintains accurate MSP order, fulfillment, billing, and cost data in NetSuite
• Performs data entry, system updates, and inventory transactions supporting the MSP order flow
• Supports the Operations Manager as a NetSuite user for the MSP operation, keeping records clean and current

Coordination & Process Support

• Coordinates with Inside Sales, Finance, and buyers to keep the MSP order flow on track
• Assists Finance with purchase order receipt and payment accuracy of vendor invoices for MSP cloud services, internal tool platforms, and internal tool licensing
• Follows the standardized process flows defined for the MSP operation and helps document them
• Helps organize and maintain accurate records of order status, fulfillment flow, and billing timelines
• Provides ad-hoc reporting to the Operations Manager and assists with monthly revenue forecasting
• Performs other job-related duties as assigned by management

What You Bring: 

• 2+ years in an operations, administrative, or revenue/billing support role, preferably in an MSP, IT services, logistics, or distribution environment
• Proficiency with ERP systems; NetSuite experience strongly preferred
• Familiarity with MSP billing / PSA and revenue tracking platforms a plus
• Strong Excel and quantitative / analytical abilities
• Keen attention to detail and relentless follow-up
• Strong written and verbal communication skills, with the ability to adjust to a range of communication styles across clients and internal teams
• Ability to manage multiple tasks simultaneously while maintaining clear accountability
• Creative problem solving and the ability to devise alternative approaches to current workflows

Preferred

• Bachelor’s degree in business
• Experience supporting operations in a growing or acquiring MSP

#IND

CCS Offers:

• Competitive salaries
• Comprehensive benefits including:
  • Medical and dental plans
  • Company paid vision and short and long term disability plans
  • Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
  • 401K with employer match
  • Tuition reimbursement
  • Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
  • Company paid life Insurance
  • Paid holidays and vacation
  • Technical certification gift card rewards program

Come experience our unique culture and see how our “right people, right results” philosophy has led to our outstanding success!  We are great place to start your IT career!

EEO Statement:

Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.  To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact 

humanresources@customonline.com